Kitty was amazing agent

Re-define Real Estate

star   5   (127 reviews)

I had a wonderful experience leasing 1506/259 Normanby Road with Re-define Real Estate. The property management team was professional, communicative, and made the process seamless.

Re-define Real Estate

star   5   (127 reviews)

For different questions, you can reply to me quickly and give me the best advice, which really helps us think from the perspective of the tenant.

Re-define Real Estate

star   5   (127 reviews)

I’ve had a great experience working with Helena. She has been incredibly professional, responsive and easy to communicate with throughout the entire process. She is always helpful, transparent and willing to work through any questions or concerns that come up. What I appreciate most is how approachable and reliable she is. Communication has always been clear and prompt, and she has made the whole process smooth and straightforward. It’s been a pleasure dealing with someone who genuinely cares about maintaining a positive and professional relationship. I would happily recommend Helena to anyone looking for a knowledgeable, trustworthy and reliable real estate agent, and I look forward to continuing to work with her in the future.

Re-define Real Estate

star   5   (127 reviews)

Whenever I encounter difficulties, you always tell me how to handle them right away.

Re-define Real Estate

star   5   (127 reviews)

I had a very positive experience with this real estate agency. The team was highly professional, responsive, and easy to communicate with throughout the entire process. They always replied promptly to my questions and provided clear and helpful information. Their strong market knowledge and attention to detail really stood out. They guided me through each step patiently and made sure everything was handled smoothly and efficiently. I also appreciated their transparency and honesty, which made the whole experience stress-free. Overall, I’m very satisfied with their service and would definitely recommend them to anyone looking for a reliable and professional real estate agent.

Re-define Real Estate

star   5   (127 reviews)

I’ve had a great experience with Kelly and Helena. They are both very friendly, professional and helpful. Communication has always been easy and they respond quickly whenever I have any questions or issues with the property. They have also been very helpful with various maintenance and repair issues in the apartment, always following things up and helping to get them sorted out as quickly as possible. I really appreciate all their help and support throughout my tenancy and would definitely recommend them!

Re-define Real Estate

star   5   (127 reviews)

The whole process was made super simple and easy with a helpful team who communicated well.

Re-define Real Estate

star   5   (127 reviews)

House hunting was challenging due to inspection times often clashing with work commitments, but Kelly was very accommodating and arranged an alternative time for us. She was incredibly helpful throughout the application process answering all my questions. Once our application was approved, Kelly ensured the lease signing, bond transfer, rent setup and key collection were all handled smoothly. Even after we moved in, she helped connect me with the rentals team for few queries. Thank you, Kelly, for your responsiveness and support. I hope to have the same positive experience with the rentals team giong forward!

Re-define Real Estate

star   5   (127 reviews)

Good communication and support

Re-define Real Estate

star   5   (127 reviews)

They helped me with some maintenance and setting up some utilities and were patient enough for my questions.

Re-define Real Estate

star   5   (127 reviews)

The team from Re-define provided fantastic support during my whole rental application process. They always replied to my messages quickly no matter it was daytime or evening, patiently explained every detail about the apartment, lease terms and building rules. They clearly introduced all facilities and surrounding transport information, showing solid local market knowledge. When I had questions about moving-in arrangements, they coordinated with building management efficiently to solve all issues for me. Their friendly attitude and reliable professionalism made finding a rental property much less stressful, I would highly recommend them to other students and new arrivals in Melbourne.

Re-define Real Estate

star   5   (127 reviews)