Poor service don't respond to calls need training on customer service

Smart Rentals Townsville

My experience with Smart Rentals has been nothing short of excellent! They have been very informative, attentive and fabulous to deal with.

Smart Rentals Townsville

Each step in the process, from attending the property, applying, being screened, signing up and moving in was seamless. Communication was always responsive, professional and pragmatic. Each team member we encountered was cooperative and a pleasure to deal with.

Smart Rentals Townsville

We’ve recently started working with Smart Rentals Townsville which was endorsed by InvestorKit, and our initial experience has been very positive. From the first point of contact, communication has been prompt, clear, and professional. The onboarding process was smooth, with clear guidance on documentation, property inspections, and advertising timelines. They’ve also been proactive in addressing potential tenant inquiries and setting expectations around rent pricing and lease terms. We feel confident that our property is in capable hands and look forward to seeing how things progress over.

Smart Rentals Townsville

We have used Steve McDonalds company Smart Rentals for the past 10 years for our rental property. Both my husband and I can highly recommend his company, the staff are all trained very professionally. Communication is an essential part of having a relationship with your Property Manager, and we find we have that in Jean our Property Manager she is very responsive, always helpful and attentive to all our needs for our rental. The reporting of income and expenses for the property is easy for our accountant at end of year. We recommend this company for anyone looking for a responsible Property Management Company.

Smart Rentals Townsville

Michael was very kind and quick to answer all our questions!

Smart Rentals Townsville

Smart Rentals assists us with managing our rental property in Townsville and with us being in NSW we are extremely grateful for them for helping maintain our property to a high standard and looking after the tenants. They are very punctual with their communication and always happy to answer any questions that we have. To be able to place our trust is them has made being landlords that much easier and stress free.

Smart Rentals Townsville

I’ve had a great experience with Smart Rentals Townsville. Their market knowledge is impressive, and they clearly understand the local rental landscape. The team is always professional, prompt, and easy to communicate with, making the whole process smooth and stress-free. I highly recommend them to anyone looking for a reliable and knowledgeable property management service in Townsville.

Smart Rentals Townsville

Smart Rentals have been managing my property for several years now. Whilst there has been a relatively swift rotation of individual property managers, all have been wonderful. They have managed my property and kept it occupied with great and reliable tenants.

Smart Rentals Townsville

Excellent communication and prompt follow up to enquires. Only a relatively new tenant but very confident that I will be supported during my tenancy.

Smart Rentals Townsville

Helpful and professional

Smart Rentals Townsville

We have been incredibly happy with the service of the Smart Rentals team. Bree manages our properties, and she is exceptional, very professional, reliable, and very responsive. Highly recommend Bree and Smart Rentals team.

Smart Rentals Townsville