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Our reviews

  4.9  
147 reviewsacross 33 different locations, showing 12.
Our qualities as told by our client reviews: easy to work with, reliable, supportive, well-prepared, friendly, responsive, clear communication.
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Tenant review
Excellent !
12 months ago
Excellent !

They helped me through every step of the way which I couldn’t appreciate more. Extremely helpful in keeping me updated and walking me through the process.

Smart Rentals Townsville

Smart Rentals Townsville

Tenant review
Good News
12 months ago
Good News

I found Smart Rentals customer service personnel helpful attention to detail patience and understanding happy to explain any questions I raised.As I am pretty ancient the manager Bree and her staff were kind in every aspect of my rental arrangements Many thanks

Smart Rentals Townsville

Smart Rentals Townsville

Tenant review
Outstanding Service – Bree Was an Exceptional Property Manager
12 months ago
Outstanding Service – Bree Was an Exceptional Property Manager

l had a truly positive experience renting through Smart Rentals Townsville. From the beginning to the end of my tenancy, the process was smooth and professionally handled. I especially want to highlight my property manager, Bree, who was absolutely amazing throughout my lease. Bree was always friendly, approachable, and highly responsive to any questions or maintenance issues. Her communication was clear and prompt, and she genuinely made an effort to ensure everything ran smoothly. Bree truly stood out with her commitment and personal approach. I felt supported during my tenancy, and the vacate process was also handled fairly and efficiently. I highly recommend Smart Rentals Townsville to anyone looking for a professional and tenant-focused property management agency — and if you're lucky enough to have Bree as your manager, you're in excellent hands.

Smart Rentals Townsville

Smart Rentals Townsville

Tenant review
Rental review with smart rentals Townsville
over 1 year ago
Rental review with smart rentals Townsville

From the beginning we have had a great experience with smart rentals. I was unable to attend the viewing so I did a FaceTime call. It was on time and we got all the information needed. The process was super smooth and nothing was a hassle for the team. I am very happy with my experience and definitely recommend smart rentals townsville.

Smart Rentals Townsville

Smart Rentals Townsville

Tenant review
Outstanding!!
almost 2 years ago
Outstanding!!

Smart Rentals have been by the best rental property managers I've dealt with whilst living in Townsville. They're always quick to respond and very professional when catering to our needs as tenants. They have a great team and I highly recommend.

Smart Rentals Townsville

Smart Rentals Townsville

Landlord review
Fantastic Property Managers
almost 2 years ago
Fantastic Property Managers

Steve was extremely responsive and helpful when we first engaged Smart Rentals to manage our property in Townsville. The transfer from the previous mangers was seamless - Smart Rentals took care of all the details. Jean has been a fantastic property manager. She is fast and proactive with any maintenance issues, and highly knowledgeable on the rental market in Townsville. The property was re-tenanted within a week of the previous tenants moving out at the end of their lease. I would highly recommend Smart Rentals, and will use their services again should I have another property to rent in Townsville.

Smart Rentals Townsville

Smart Rentals Townsville

Landlord review
Excellent
almost 2 years ago
Excellent

Nice and easy to work with.

Smart Rentals Townsville

Smart Rentals Townsville

Landlord review
Peace of mind
almost 2 years ago
Peace of mind

When Cyclone Kirily hit Townsville, we appreciated the team's regular updates, information for tenants, and post-cyclone reports. Their proactive approach is very reassuring for interstate investors like us.

Smart Rentals Townsville

Smart Rentals Townsville

Landlord review
Great service
almost 2 years ago
Great service

Smart Rentals Townsville have been nothing but excellent in terms of their service and ensuring my property is well looked after.

Smart Rentals Townsville

Smart Rentals Townsville

Landlord review
Professional, Friendly and Helpful Team
almost 2 years ago
Professional, Friendly and Helpful Team

The staff at Smart Rentals have always been professional, courteous and highly communicative. They are realistic about the market, offering sound advice when they initially took on our property and have been great to communicate with any regard to maintenance work required. Highly recommend this company.

Smart Rentals Townsville

Smart Rentals Townsville

Landlord review
Outstanding Service
almost 2 years ago
Outstanding Service

The onboarding process, personable approach and attention to detail with their service are the reason Smart Rentals are a 5-Star agency.

Smart Rentals Townsville

Smart Rentals Townsville

Landlord review
Poor service
almost 2 years ago
Poor service

I don’t think you would like my review. SR since they have been managing our property have done a way below average job and that is being kind. An example we needed someone to service our spa SR said they could not find anyone funny that because the first place I rang said they would be happy to provide that service. Just one example of many.

Smart Rentals Townsville

Smart Rentals Townsville

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