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Our reviews

  5  
601 reviewsacross 50 different locations, showing 12.
Seller review
Once again Charlie and her team have delivered!
4 days ago
Once again Charlie and her team have delivered!

We keep going back to Charlie and her fabulous team at The Agency as they are proffesional, give great advice, are quick to respond and on the ball! We couldnt be happier with the service and we look forward to many more transcations in the future :)

Charlie Lund

Charlie Lund

  4.9   (684 reviews)
Buyer review
Callan was honest, kept in touch the whole way and made buying in a touch market easier
6 days ago
Callan was honest, kept in touch the whole way and made buying in a touch market easier

We bought our new home through Callan at The Agency and couldn't be happier with how it all went. He's a straight shooter with none of the fluffy sales talk, which we really appreciated. While we were looking, if a place wasn't right for us he'd suggest another that might be, and he kept in touch the whole way. Once we found our home, he kept us updated right through to the end. You can tell he cares about every deal, not just getting it over the line. In a tough market, his skills and experience made a real difference, and he stood out from the other agents we dealt with. Thanks Callan!

Callan Gato

Callan Gato

  5   (16 reviews)
Buyer review
Exceptional service start to finish’
7 days ago
Exceptional service start to finish’

Charlie Lund was fantastic to deal with throughout our property purchase. He was professional, friendly and approachable, and made the whole experience a positive one. His communication was great, he was always happy to help answer our questions and kept things moving throughout the process. We really appreciated his assistance, honesty and effort in helping us secure our new home. We couldn’t be happier with the service we received and would happily recommend Charlie to anyone looking to buy or sell a property. Thanks again, Charlie, for all your help!

Charlie Lund

Charlie Lund

  4.9   (684 reviews)
Seller review
Outstanding from start to finish!
7 days ago
Outstanding from start to finish!

Tori was absolutely outstanding! She went above and beyond to make the entire selling process feel seamless and stress free. Her advice on preparing our home was practical and considered, helping us focus on what mattered without spending unnecessarily. Her knowledge of the market and pricing strategy were spot on, and she delivered a fantastic result in a challenging market. We couldn’t recommend her highly enough!

Tori Lund

Tori Lund

  5   (94 reviews)
Seller review
Excellent in all aspects of the sale of my property.
23 days ago
Excellent in all aspects of the sale of my property.

I recently purchased a property through The Agency Hunter Valley branch. As a result of that very successful outcome I had no hesitation in selling my previous property with them. The property has now been sold and their agent Callan Gato was integral to it being sold. I found him to be extremely professional, courteous, honest, down to earth, genuine, affable & sociable. And having expert market knowledge. I have no hesitation in recommending Callan to anyone wishing to sell their property. Thanks for selling my property Callan.

Callan Gato

Callan Gato

  5   (16 reviews)
Buyer review
Excellent communicator, respectful and knowledgeable
about 1 month ago
Excellent communicator, respectful and knowledgeable

Tori kept constant communication despite some difficulty due to me being overseas. She was also extremely respectful to me and my partner during the open. She was also very knowledgeable about the property, the strata and any ongoing situations within the building which is a fresh change from asking an agent a question and being met with a confused look.

Tori Lund

Tori Lund

  5   (94 reviews)
Seller review
10/10 best real estate ever
about 2 months ago
10/10 best real estate ever

Callan was absolutely amazing! He was so thorough and helpful, nothing felt like a problem and he managed the sale fantastically. It was a huge weight off my shoulders working with Callan and I would recommend him to anyone looking to buy or sell! Definitely will go to Callan again!

Callan Gato

Callan Gato

  5   (16 reviews)
Seller review
Excellent service 👏
3 months ago
Excellent service 👏

Taylor has been absolutely amazing from the moment I put my house on the market right through to the sold sign going up! 🏡 Her knowledge of the area was fantastic, she took the time to research the market properly, and she was honest, reliable and professional from start to finish. Her communication was amazing, and I always felt completely supported and informed throughout the whole process. Taylor also went above and beyond to help me secure the new home that my boys and I had our hearts set on. I honestly can’t thank her enough for everything she did to make it happen. ❤️ If you’re looking for someone you can trust, I couldn’t recommend Taylor, her mum and her sister highly enough. You can trust them to deliver and they genuinely care about their clients. ⭐️⭐️⭐️⭐️⭐️

Taylor Lund

Taylor Lund

  5   (4 reviews)
Seller review
Very knowledgeable and informative. Kept me in the loop at all stages.
3 months ago
Very knowledgeable and informative. Kept me in the loop at all stages.

Very passionate about representing and presenting an older style period home. Gave good feedback and suggestions about how to present the property. Friendly, easy to work with, and a direct communication style that helped navigate the process easily. The whole Agency team was very professional in their approach.

Charlie Lund

Charlie Lund

  4.9   (684 reviews)
Buyer review
An exceptional standard of professionalism, honesty and transparency
3 months ago
An exceptional standard of professionalism, honesty and transparency

Charlie was an absolute pleasure to deal with throughout the purchase of our home. She was efficient, fair and, most importantly, honest and transparent throughout the entire process. She achieved a great outcome for the seller while still treating us, as the buyers, with fairness and respect, which we genuinely appreciated. After searching for a home for around 6 months and dealing with multiple agents throughout the area, our experience with Charlie and Taylor genuinely stood out. They were straightforward, professional and amazing to deal with, with none of the games or unnecessary pressure we had experienced elsewhere. There really was no comparison.

Charlie Lund

Charlie Lund

  4.9   (684 reviews)
Seller review
Smooth and positive experience
3 months ago
Smooth and positive experience

A huge thank you to Charlie, Tori and The Agency team for making the sale of our home such a smooth and positive experience. They are always professional, approachable, and kept us updated every step of the way. We truly appreciate their hard work and dedication and are so happy with the result.

Charlie Lund

Charlie Lund

  4.9   (684 reviews)
Buyer review
Easy buying process, made it simple and straight forward!
3 months ago
Easy buying process, made it simple and straight forward!

We had a great experience with Tori. She was straightforward, easy to deal with and provided excellent communication throughout the entire process. Tori was always responsive, helpful and accommodating with any requests we had, which made the whole process easy. We really appreciated her support and would happily recommend her to anyone looking to buy or sell.

Tori Lund

Tori Lund

  5   (94 reviews)
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