It has been a pleasure working with Tiana. After a poor experience with another property manager, Tiana was a breath of fresh air. Tiana is honest, reliable, prompt, professional and a great communicator. She has exceeded our expectations.
The Walmsley Group
Tiana is an amazing property manager who really made the difference when I was searching for a rental. I was quite desperate so even hearing from a realestate at some point would have been better news than none. Tiana reached out fairly quickly after I’d submitted my application and made it clear that everything looked good and what she was waiting on, etc. She kept me updated through the whole process and this really made all the difference.
The Walmsley Group
The Walmsley Group show respect for your property. They professionally identify suitable tennants and then manage the tenancy with care and attention. I feel confident that Tiana and her team have our property under control.
The Walmsley Group
We recently moved our two properties over to the Walmsley group after nearly 10 years with a different agency. What struck us right off the bat was how careful and attentive to detail Tiana was. We were seriously considering selling after years of struggling with our inattentive previous property manager. Years upon years of not doing maintenance that we requested, not letting us know when things needed doing and so on. We were very discouraged by the time we changed agents. However, Tiana was so encouraging and helped us through the whole arduous process of working out what exactly needed doing and the best way forward! She never seems too busy which is a key difference between this experience and our previous. Tiana has a different approach to most agents that we have talked to. She really understands the needs of tenants but also that as landlords, this is our investment. She was able to help us with renos that were surprisingly cheap but added value to our property. The end result was a much better rental return. Something else we particularly appreciated are the incredibly detailed entry reports and that we know about any maintenance requests almost instantly (it's easier for tenants to list them too). People say this stuff all the time but honestly, we wish we had made the change earlier. It would have saved a heap of heartache! We could not be happier. We also feel like it is a much better experience for our tenants as well. It's much easier for them to let us know when things need to be done and because Tiana is so thorough, we only have inspections twice a year (and so don't intrude on their privacy). We would recommend the Walmsley group.
The Walmsley Group
I was concerned that my situation (recently separated) would result in making it impossible to find a place for my kids and I to move into as I hadn’t rented in years. Tiana listened to me and played an active role in help secure a solution for us as a family. We were very lucky to have Tiana as or agent. Thanks!!!
The Walmsley Group
I own two properties, one in toowoomba and one in townsville - and across both properties Tiana is by far the best property manager I have ever worked with. She has pre-empted issues before they have become a bigger problem, always maintains and open and frequent line of communication to let me know what is happening, and genuinely cares about my investment and ALSO the tenants. She is by far the best and couldn't recommend her enough.
The Walmsley Group
Tiana, has been so easy to deal with her communication with us has been excellent from viewing the property to move in, I would happily recommend them
The Walmsley Group
Tiana was tenacious in ensuring that I got the right tenants for the home that I love. She was professional, helpful, made the process easy and kept me in the loop the whole time.
The Walmsley Group
Tiana has shown great knowledge of the local market and has been a guide for we beginning investors. She has acted quickly on maintenance requests for tenants and sought to act on our behalf in order to improve our rental return. She has acted professionally and her rental inspection reports are very thorough and complete. We have appreciated her advice on a number of issues. The only reason I didn't give 5 stars is that we need clear and concise communication before repairs/services or maintenance are to be performed. A quick email to let us know that the electrician or plumber (or whoever) is going to be at the unit to repair something is great and has happened sometimes, but at other times these expenses have come as quite a surprise.
The Walmsley Group
Excellent communication and everything was carried out in a timely and efficient manner. Provided expert guidance for a first time landlord. Thanks Walmsley Group team.
The Walmsley Group
Tiana and her team have been fabulous over the last few months sorting out our rental. Unfortunately our tenant had decided to not pay the rent and we needed to reclaim possession. The Walmsley team sorted everything to get the property back on the market as quickly as possible and to select the best tenant. We had complete confidence in Tiana and her team over the last few months.
The Walmsley Group
I found all of the staff at the Walmsley Group Property Management to be very helpful, thorough and friendly. No request was too inconvenient and every effort was made by them to meet our needs and assist our endeavours with the appropriate rental. I am delighted to have them as our property managers and feel confident with our choice of house and real estate moving forward.
The Walmsley Group
