James, Deb and the team at Impact sold our house earlier this year through lock down. Everyone was so pleasant to deal with and made the process as stress free as possible. Impacts experience was evident in the streamlined process they implement and this supported our fast sale and settlement. Will be calling James and Ronnie next time we may be thinking of selling. Thank you team.
James was at all times available, very experienced and a pleasure to deal with. His knowledge of the area and real estate in general is vast and he has an honest and down to earth approach to sales. We would recommend the whole team as they were very proactive with our sale and their follow up is immediate. Our experience could not be more positive and we would recommend the Impact Reality team to everyone.
James and Deb are the first real estate agents we have ever met who are actually genuine. They are hard working, reliable and most importantly honest. We would be happy to work with them again.
James was recommended to me by friends and we achieved a quick sale for a great price. I couldn't ask for more.
James won us over with his ability to support his appraisal with local market knowledge and illustrate the negotiation process. The presentation of our home, carried out by Impact and the enlisted services, was exceptional; the process, extremely efficient; and the outcome, great.
Very professional, lots of knowledge about the area.
James was one of the most pleasant, approachable and professional agent that we have ever met during our house hunting adventure. We were highly impressed with him and his team at Impact too, being very helpful and efficient during the inspections, purchase and administration process. Thank you so much James! We will definitely recommend you to our contacts.
After our first meeting with James we knew we selected an outstanding Agent. Their knowledge of the Frankston South market and surrounding area was faultless. John and Ronnie were seamless with communication in all aspects of the sale providing high quality updates during the sale process. The Impact team certainly exceeded our expectations and would highly recommend them.
James and John Merchan have been brilliantly professional during the whole sales process. Swift response to our queries and friendly service were vital to our pleasant experience. Could not be happier !
Communication outstanding, professional service and excellent knowledge of the area. All staff have been wonderful to work with and delivered at a quality level.
We can not heap enough praise on James and his Team for the Hard Work and Effort that they put in to find us our Perfect Home. Although it took them 6 months from Start to Finish to find the home that ticked ALL of our boxes, at no time did we lose faith in their Professionalism, Friendliness and Kindness in finding us exactly what we were looking for. My Wife and I now feel (and know for a fact) that we have made new life long friends with James and his incredibly knowledgeable Staff. They made us feel that we were never any trouble (even though we hounded them every second day), and that they had all the Time and Patience needed to look after a couple of 73 year old's. We recommend them to one and all for any Property requirements on the Mornington Peninsular. Thank You again for doing such a great job for us. What a wonderful Family Business that you are. Very, Very Happy Clients. Andrew & Jan Nicou.
I recently had the privilege of working with James and Deb. They are both professional, knowledgeable and easy to deal with from start to finish. Deb continued her services with me to help find me a house and gave me sound advice. Deb is a very caring realtor and was so attentive to my needs. She was patient, kind, and always answered my questions, no phone call was left unanswered. She offered her opinion when I asked and helped me to consider things I hadn’t thought of. I’ll definitely reach out to Deb and James in the future and I recommend them both to all my friends and family!
