James was very helpful, honest and to the point. He was always ready and answered our questions with knowledge of the market, suburb and characteristics of the population in the suburb

James is very personable and good to deal with. But his market knowledge is his real differentiator. He sells so many houses that he's a lot closer to the market than most agents. Highly recommended.

Jamie was professional and very considerate to our wants and needs through the whole process. We wanted our property to be kept off market for the sale due to privacy reasons and Jamie and his team always adhered to our request. Amazing team, amazing service and would recommend them any day.

Jamie and his team presented me with an off-market solution to selling my recently purchased and renovated property in an up and coming beachside location. He presented options that allowed for restricted access during COVID lockdown. Three days, swiftly and efficiently he had a qualified investor buyer at the table negotiating. SOLD! - A great price, hassle free transaction and did what he said he'd do! Well done Impact Realty network!

Our experience working with James and his team at Impact to sell our home was very positive. From the moment we engaged with them until we sold our house they were absolute professionals - always responsive, providing guidance, and keeping us informed. They turned what could have been a very stressful time (especially selling during COVID restrictions) into a very straightforward process. Impact should be applauded for their nimbleness in adjusting their business to accommodate these uncertain times. A big thank you to James, Deb, John and Ronnie for a great outcome and great experience!

James, Deb and the team were great to deal with from the very first phone call and were informative and knowledgeable through the process of marketing and selling our home. Just the right amount of advice and support so that when the time came to consider offers we felt comfortable that we were making the right decision. They understand how to market each house individually and James kept us fully informed of feedback and interest during our short campaign. We sold in just over a week, due in no small part to the skill of James Merchan and his team of professionals at Impact.

Having originally purchased our property from James at Impact and having an excellent experience it was an easy choice to select Impact when deciding to sell. James and his team of superstars, took time to talk us through their strategy to sell during covid, which I completely trusted, arranging a personalised marketing campaign and gaining huge interest in a short time and organising dressing of the property to maximise the sale to the right audience. This resulted in a quick sale and achieved over and above our sale expectations! I wouldn’t hesitate in recommending Impact for any one looking to buy or sell in the future. 5 stars!

Right from the outset, the team at Impact were always willing to talk about all the ways we go about selling our house. We felt as though it was a easy process. James’ indications of how the whole process would turn out were very accurate and at no point did we have surprises or anything unexpected. It was all very easy and low stress. Just the way we wanted.

Thank you so much for the opportunity you provided and the result of a vision we had to embark on something new! Never has there been an agent so humble, honest & down to earth as James.

My experience with James was faultless. He listened to what I needed and was able to negotiate with the seller on my behalf. He knew the area well and was happy to answer any questions I had regarding it. Nothing was too much trouble and I am thrilled with my new home.

This is our third interaction with James & Deb Merchan and they go from strength to strength with their unique market offering. This agency has integrity, honesty and passion in abundance. From the initial engagement, to the signed contracts reaching unconditional and beyond, they have never taken their focus away from us as clients and always made us feel like we were their top priority. With hesitancy we placed our property on the market in the midst of a lockdown and were instantly struck by the confidence that they exuded in working in such circumstances. There were regular Zoom calls to keep us appraised of the progress and step by step instructions / guidance on how to navigate a sale in the middle of a pandemic - the business model is awesome. Deb demonstrated tireless patience with me as we navigated a virtual tour of our home that would ensure we were showcasing the property to draw as many prospective purchasers in as possible. With the loan of a professional camera, a team focused on getting the best outcomes, we also managed to take some great marketing pictures to support our lockdown sale. James and Deb have cornered the market in innovative sales tools in these challenging times and left no stone unturned when it came to gaining market attraction. They talk frankly and openly about the challenges and then identify the solutions - this is vital to us as we are relocating overseas and was one thing less for us to worry about. They exude confidence that is infectious but also very reassuring. We have sold many houses over the years and this rates as the most positive experience yet. We were totally confident that we had an agent on board who was as focused as we were, on getting a good result. Using multiple media options they secured a sale within 96 hours of launch. This is a dynamic impactful operation. Pandemic or not, I commend them wholeheartedly as the best in Mount Eliza, selling with an Impact!

James and his team has been really supportive in every aspect of the advertising, display and sale of our beloved home. We appreciated the honest feedback as the whole process of the sale unfolded. Thanks again James and your team!