Selling a home is such a big event and working with stone real estate put me at ease for what could have been a stressful time and it all went seamlessly I would recommend any of the team At Stone real estate
We went through Jess to sell our house again as she really is the best in the business. Both her and her team are so thorough with communication and ensured we were involved the whole way through. As we no longer live in town they made every step so much easier! Thank you team Smith for everything!
This is the second home we have sold with Jess and again she proved why she is a formidable agent in the Canberra Real Estate market. Jess has a flawless knowledge of the market, past, present and future. She’s the ultimate professional and has built a tremendous team around her. Her communication is outstanding and ability to work with both the buyer and the vendor so seamlessly is to be strongly commended. We’ll always be grateful for Jess.
Jess has been absolutely exceptional throughout the entire process. From day one, she has been incredibly efficient, professional, and proactive, making everything feel smooth and stress free. Her communication is outstanding. she kept us informed at every step, responded promptly to any questions, and always took the time to explain things clearly. Jess genuinely goes above and beyond to help, and her attention to detail and dedication truly sets her apart. We felt supported, valued, and confident knowing she was handling the marketing of our home. We couldn’t be happier with the service we’ve received and would highly recommend Jess and the Stone Gungahlin team to anyone looking for an agent who truly cares and delivers exceptional results.
Jess immediately gave us the assurance needed to proceed with successfully selling our house, down to the detail of when to release the property onto the market, valuing the property and how to draw in potential buyers. We were confident in Jess' professionalism to strive towards our optimal goal while navigating factors beyond her control, always giving us the tools we needed in order to make an informed decision that would best serve us. Jess' helpful and frequent communication throughout every different process and open home was really appreciated - even when delivering updates of slower buyer activity or offer withdrawals, we were satisfied that Jess knew the brief of what we wanted and could be honest about whether we were still on track, what was working well and where to best pivot our strategy. What we truly valued most about Jess was how genuinely invested she was in letting us drive the approach autonomously, purely acting as a conduit to enact what it is we wanted when selling our property. Jess' overall vibe and obvious expertise in the field was another major benefit to us as we could be comfortable to instantly bring to her any matters that were weighing on our minds, understanding our perspective and listening intently to find the best solution for us in the end - including a generous discount on her commission following a disappointing first-offer withdrawal! We look forward to any future opportunities to engage with Jess again in a professional setting, thank you again Jess for your tireless efforts on the job!
Thank you Jess for assisting us in the purchase of our first home. We’ve appreciated your patience with us throughout the process and, as first homebuyers, really valued your transparency and warmth in what can be a cutthroat property market. We felt valued not only as buyers, but felt seen and heard as individuals. Thank you Jess and your team for creating such a supportive experience for two clueless, often panicked first homebuyers!
The agent was helpful during the initial stages of the purchase, including showing the property and attending to most of our queries prior to settlement. Communication before settlement was generally satisfactory. However, after settlement, several requests were not followed up properly, which was disappointing. We also felt pressured to repeatedly increase our offer to compete with an unseen buyer, and not all of our requests and concerns were clearly relayed to the vendors as we had asked. At times, it felt like the agent was acting more in the vendor’s interest rather than as a mediator between both parties, which made the process less comfortable for us as buyers. Overall, the experience was okay, but we were not fully satisfied due to gaps in post-settlement support, communication, and balance in representation. There is room for improvement in handling buyer concerns more thoroughly and impartially.
We had a fantastic experience working with Jess to sell our house. She was easy to deal with, always informative, and incredibly supportive throughout the entire process. Professional yet friendly, she made what could have been a stressful time feel completely seamless. Her guidance and communication were excellent, and we felt confident every step of the way. We would highly recommend her to anyone looking to buy or sell – she truly made the whole journey stress-free.
Jess and her team assist us selling the house in Palmerston. great result and efficiency communication during all stages. Will recommended Stone Gungahlin as your sell agent. Well Done Jess.
Jess went above and beyond during our house sale. From start to finish, she guided us with clarity, offering multiple options and expert advice at every stage. Her dedication, persistence, and unwavering support made the entire process smooth and stress-free. We couldn’t have done it without her, and we’re truly grateful for everything she did.
Working with Jess was an absolute pleasure. She was excellent from start to finish—knowledgeable, easy to deal with, and always focused on making the process as smooth as possible. Her team was equally impressive: polished, professional, and consistently proactive with updates. Their ongoing communication meant I always knew exactly what was happening at each stage. I highly recommend Jess and her team.
