Our recent experience with Karen and Daniel Renouf and Ian Shortell was first class from start to finish. This is a down to earth, friendly, knowledgeable and very professional team. They were terrific communicators and kept us up to date at all times. Karen and Ian are very experienced agents and certainly were very particular in the marketing and sale of our house to ensure we got the best price and a smooth sale experience. We also appreciated the great advice and assistance Ian gave us to help us select our next future choice of home which made this a less stressful decision. We would highly recommend them as first tier agents in this area.

From our very first meeting, we felt genuinely listened to and appreciated how consistently we were kept informed throughout every stage of the process. Their guidance was knowledgeable, honest, and gave us confidence every step of the way. Karen, Daniel and Katie are a great team whose individual skills worked seamlessly together to deliver an outstanding experience.

Being new to purchasing our first home, we found Daniel to be very patient and honest which made us feel we could trust him as the whole process is quite daunting. He had excellent communication and always kept us updated with every step of the process.

From our first interaction, Daniel observed it was a family home filled with 30 years of love and memories.Communication was daily, professional and informative. Daniel went above and beyond to make the process very seamless. He has now found the perfect family to continue making more memories in their new home. Thank you Team Renouf ! Daniel and Katie are The Best !! Highly recommend

This is the 2nd home Karen and her team have sold for us, so i feel when you get an agent back it tells you everything about how your experience was the first time around. Thank you so much for helping us sell this home Karen, Daniel and Katie. We loved dealing with you guys. You made the sale process easy and although we didn't get the price we wanted it was definitely not a reflection on you guys and the work you put into selling the home.

Karen not only did an excellent job of marketing and selling the property but also gave effective advice on preparing the property for sale and also provided contact details of the various service providers needed to undertake the tasks.

Karen had sold me the property, so we already had some rapport – so when I approached Karen for an appraisal, she really looked after me – Technically, a repeat customer! Karen provided the appraisal and it was encouraging – I knew she was the one to get the outcome I wanted. A preparation plan was made, as the property was nice but needed some aesthetic help. Karen had the contacts for all the trades and services I needed - they were all cheaper than competitors and they were AMAZING. It’s certainly more about who you know, and Karen is the one you want to know when selling a place! Everything, from go to whoa, went so well with so little stress – and I can’t thank Karen and Team Renouf enough for all their efforts!

Karen is very customer focussed, she knows the market well and understands what’s important to the buyer and the seller which she applies well to ensure you get the optimal outcome. She was totally aligned with our thinking even when the outcome may not have suited her own objectives.

Karen and her team were absolutely amazing. They made the process of selling our home so effortless and achieved all of our goals. Both Karen and Daniel displayed a high level of industry knowledge, Professionalism and understanding of the seller’s needs. I would highly recommend Karen Renouf and her team from L J Hooker Cleveland to anyone selling or looking to buy a home.

This was the first property we bought many years ago and the first property that we sold. Karen explained how the sale process would work including what she was going to pay for and what we were going to pay for. We interviewed a total of seven local agents and we knew right from the beginning that Karen was the one that would look after our interests the best. Karen is a great listener as all our suggestions were incorporated into the final marketing package. She did say that she was a good negotiator and that was proved correct because we got extremely close to the higher end of her estimate. We are happy it sold within five days of being listed on the internet (one day after the first open house). Well done Karen. We were blown away with the property listing on the internet. All photos, videos and walk throughs presented the property in the best light possible. As with most things, there is a team in the background that provides support. We would also like to recognise Karen's team "Team Renouf" because they all performed extremely well and it is truly a well run family business. We love this house and we hope the new owners love it too. Thank you Karen and team. Kind regards, Jo & Richard

We recently worked with Karen to sell our house, and we couldn’t be more pleased with the experience. From start to finish, she was professional, knowledgeable, and incredibly capable. She guided us through every step of the process with confidence and clarity, making what can often be a stressful experience feel smooth and well-managed. Her attention to detail, strong communication, and deep understanding of the market ensured that everything moved forward efficiently. Thanks to her expertise and dedication, the sale was completed successfully and without complications. We truly appreciated her commitment and would highly recommend her to anyone looking to buy or sell a home.

The sale of my property was handled by Karen and her team. They were extremely professional and helpful in guiding me through the process. Karen worked closely with my tenant to make sure they were well assisted, kept up to date and disruptions were minimal. Would highly recommend.