Karen and her team were excellent to work with from start to finish. They helped with preparing our property for the market and presenting it in its best light and worked tirelessly for us in a difficult market. Karen is very experienced, knowledgeable, knows the area well and is clearly passionate about every client. She kept us updated at every step, we felt very confident in her hands and would highly recommend her .
Both Karen and Mal provided extremely professional service, and even visited us at home out of hours to run through the first offer with us. Their wealth of Redlands knowledge is unparalleled, and they ensured the process was smooth and enjoyable from start to finish. We would highly recommend their services
From the first meeting with Karen I felt in good hands feeling confident of a quick sale. Her local knowledge, marketing & communicating skills were rewarding selling within 14 days. I have spoken very highly of her skills to our relatives & many friends, recommending her to anyone thinking of selling.
A pleasure to deal with, managed a sale during the tough times of Covid, always kept in touch.
We chose Karen to sell our home because we felt comfortable with her the first time we met her. From our first meeting we were impressed with her professionalism and thoroughness to inform us of the market especially since we were a little apprehensive to sell because of COVID 19. She was also determined to get us the best price possible for our house. Her team was amazing, always friendly and ready to help. They always kept us informed of how things were going and reassured us along the way. We would definitely recommend Karen and her team to others.
Was pleased with the price and service in a very challenging time (covid 19 lockdown etc). Would certainly contact Karen, Mal and the team to sell other houses i have in SMS fund when the time comes to sell.
Have nothing bad to say about my experience with LJ Hooker Cleveland, made the process easy and straight forward and they have been very accommodating. As a young first home buyer, I was overwhelmed to begin with and didn’t have much knowledge of the overall purchasing process but they answered all questions and helped out to ensure I was happy with what was taking place!
Karen is passionate about her job which reflects in every aspect of the sale process. Highly recommended if you are considering selling.
It’s taken me a long time to write this review as it’s been playing on my mind. We saw Karen once, then our property was left with her staff, she did not attend the open homes. Lots of marketing mistakes such as advertising that our house was 10 years older than it actually was. We were promised all these things and then they were forgotten about. We were pressured to sell below what we believed it was worth to make a quick sale even though we were in no rush to sell and had very high interest in the property. Communication was terrible at times and not understanding whatsoever. We strongly felt they were working for the buyers rather than for us as the sellers and I will never forgive what happened.
Thanks to Karen and Ian Shortell. Ian and the team were extremely helpful and professional during the sale of my mum’s home during the difficult period of lockdowns etc. They continually went above and beyond and it has been a pleasure working with them. Best Regards Glenn
Karen made a great first impression to my husband & myself, a great communicator who also listened to our circumstances. Professionalism was shown at all times, which led to our confidence & faith that we could sell in a COVID market. Mal also was a pleasure to deal with keeping us informed & up to date. Overall the team is very well organized and would highly recommend.
Karen handled the preparation and sale of our house with aplomb. She gave valuable advice and nothing was to much trouble.
