Charlie & Tori were absolutely amazing, they went above and beyond to help us with our search to buy a house. We were looking to relocate from Sydney & they did everything for us to help us find our perfect house. Other agents in the area wouldnt even let us look at houses or were very rude & unhelpful, but with Charlie & Tori any questions no matter how big or small was too much trouble for them. Definitely the best experience we have ever had from a real estate agent. If your looking for a friendly, helpful agency that actually cares about you then this is the agency for you, we have no doubt you will be happy if you do. Cannot recommend anyone better these ladies are the best. Will definitely use these lovely ladies again if we ever need a real estate agency in the future. Thank you Charlie & Tori you ladies are truly amazing.

Charlie proved to be a professional but personable agent. She knows our market and is a firm negotiator. Always available to my wife and me and continually kept us up to date. Charlie has surrounded herself with an amazing staff. The sign of good management by Charlie. Tori and Mikhaela are both very capable and “on the ball”. The photographers and stylist that Charlie uses were great to work with. I would have no problem recommending Charlie and her team, they were great!

From the moment we met Charlie Lund we had absolute confidence in her as our real estate agent to sell our family home. Charlie displayed a thorough knowledge of the area , and gave us an accurate estimate of our possible sale outcomes. Charlie, and her team at the Agency were very professional, easy to deal with ,and communicated well throughout the process. They made what could have been a very stressful journey easy with good outcomes. We wouldn’t hesitate to recommend Charlie and her team.

We found Charlie's team to be highly skilled, caring and effective. They quickly and competently analysed our needs and focussed straight on to our sale property's value points. The ad campaign and photos were first class and proved to be super effective. The communication with us was caring and sensitive to our situation, no fuss and quite reassuring. Very highly recommended as a vendor, and would seek them out if we were buying at some future point.

Charlie’s market knowledge is sound. She is fastidious and efficient. This has been a seamless experience and all stages of the process have been well managed and carried out in a timely manner. Many thanks to Charlie and her team for all their work and support.

My recent experience with Charlie was a breath of fresh air. She approaches her duties as agent for vendors with dignity, cheerfulness and enthusiasm. Nothing is too much trouble for her. As a purchaser she kept me informed at all times. Her pleasant upbeat personality was very reassuring. I can absolutely recommend her to any one about to take a dip in the sometimes scary real estate marketl

Our experience with Charlie was truly great. Charlies organization and communication with her team was flawless. This made the sale of our home super quick and smooth. It really was a dream come true for us who were selling for the first time. Thanks again Charlie and team

We cannot praise Charlie Lund highly enough. Her knowledge of the area and of the market is second to none. Charlie is a true professional but she also cares. She understands the emotional challenges that buyers and sellers experience. Her honesty and communication skills go well surpassed our expectations.

Charlie was a pleasure to do business with. Her communication and knowledge of the Hunter market was spot on. We achieved the sale result she set which was 300K over other agents estimates. I highly recommend Charlie Lund and her team at The Agency.

It is such an overwhelming feeling selling your first home but Charlie, Tori and the team at the agency made it such an easy process! Charlie came in and gave us some of the most honest feedback that would get us top dollar and that we did we had a figure in mind and we managed to get over what we needed to go towards our new house build. I couldn’t recommend the Agency enough we are so thankful we went with them as an agent!

Charlie facilitated our viewing of the property we purchased as a add-on at short notice prior to her booked appointments. She was friendly, professional and informative, showed us key features, took us for a 4wd in our aging 25yr old Disco around the property, leaving us plenty of time to explore the house(s) by ourselves whilst remaining quietly in the background to answer our queries. An excellent outcome for us we are still excited about our purchase and can't wait to move in. Thanks Charlie.

Charlie is in a league of her own with her professionalism, dedication and care! I’ve dealt with so many realtors over the decades and Charlie is truly extraordinary. Her love for her work shines through in everything she does. We wanted a certain price, which others thought was not doable, but she said “Yes, that’s what it will be” and achieved it. She screened all enquirers heavily, which meant very few inspections (and we all know how much work those are with 2 houses and on 100 acres!), and only true potential buyers in agreement with our (difficult to sell) conditions and pre-approved finance were allowed to inspect. She found several buyers for us and we were in the amazing position to choose the people we felt were right for our place. To make this clear, Charlie is not getting this 10 out of 5 star rating from us because she achieved our record selling price but because she did all the things you want your realtor to do: superb professionalism, always keeping you in the loop, falling in love with your place and land, hence selling it with heart and soul, having your back under all circumstances, taking care of truly everything and simply having intuitive brilliance. I am very careful who I recommend but with Charlie and her team I know you and your property will be in the best of bestest hands. I hold her in highest regard and highly recommend her for anything Real Estate! …and as an added bonus she is also a wonderful human being!