Charlie was the perfect Agent for our sale process. Her candid assesment of the market and then how to reach our goal was exactly what we wanted, but well beyond our expectations. The Agency and it's partners made our process precise, prompt and professional. A great experience.
From the time Charlie entered my home she made me feel relaxed as I was nervous and emotional. She made me at ease. All communication was straightforward and lots of follow-ups and feedback. All the staff at the agency are friendly welcoming. It doesn’t matter if you are unsure or don’t understand something. It’s not a problem for them to go over things for you again.Charlie was always the one that I was going to contact when listing our house was not interested in any other agency she is very friendly and I love that she chatted about her family. Would recommend her to anybody and the agency .I’ve already given out her details to a friend.
Charlie was always prompt in responding to our questions and assisted in the negotiation process, ensuring a delightful experience with purchasing this exciting property.
It is our absolute pleasure to recommend Charlie and her team. We were a little nervous about the whole process of selling our beloved family home, but as soon as we met Charlie we knew that she was the right person for the job. Not only was she professional and direct, she never left us hanging with regard to communications. Every interaction that we had with Charlie was frank and honest, and we truly appreciated her for it. To sum up, the whole process was smooth and we look forward to working with Charlie and her team again in the future!
Charlie and her team were excellent throughout the entire process of purchasing of the property. Charlie is a great communicator and kept us regularly updated.
Thanks for timely marketing and sale of my house by Charlie of The agency who was very helpful and cooperative
I had the pleasure of working with Charlie and her team during the process of selling my house, and I must say it was an honest, professional, and caring experience from start to finish. Charlie is an amazing agent who goes above and beyond to ensure her clients' needs are met. From the initial consultation to the final sale, Charlie demonstrated her expertise and knowledge of the real estate market. She provided valuable insights and guidance, ensuring that I felt confident and informed throughout the entire process. Her attention to detail and commitment to delivering exceptional service was truly impressive. What set Charlie apart was not only her expertise but also her caring nature. She genuinely listened to my concerns and priorities, and tailored her approach accordingly. She understood that selling a house can be an emotional journey, and she was there every step of the way, offering support and reassurance. Charlie's team also deserves commendation. They worked seamlessly together, ensuring that all aspects of the sale were handled efficiently and effectively. Their professionalism and dedication were evident in every interaction. Overall, my experience with Charlie and her team was nothing short of exceptional. I couldn't recommend them highly enough. If you're looking for an agent who is honest, professional, and genuinely cares about their clients, look no further. Charlie and her team are the best in the business.
We chose Charli and her team for the demonstrated knowledge and professionalism and weren't disappointed. From answering all my silly questions, calling back when they say they will and generally going above and beyond the experience was faultless. Saturday open home and offer accepted 3 days later. Super fast sale without any issues and a street record! We've sold with other agents over the years and will work with Charli again. If you want to feel supported, no fuss or dramas Charli and Tori are your agents. A very easy process with a fantastic outcome.
.Charlie and Tori were exceptional during our selling process which resulted in an excellent result in a tough market .They were very professional and applied their extensive knowledge in real estate to make selling our property much easier. Matt and Sue
In June 2021, my wife Nicole and I purchased a weekender and investment property at Vacy. The property was in a great position however required extensive renovations which we carried out, the result, a beautiful two-bedroom home complimenting its bush surrounds. As owners also of a Real Estate Agency in Avoca Beach, we were very discerning in relation to whom we would be most comfortable to entrust with the sale of our property. Having observed properties for sale in the broader area since our purchase in 2021, Charlie Lund | The Agency and her team were a stand-out in terms of the presentation of marketing, and sale of properties on behalf of their Owners. From the outset, Charlie's timely communications, both telephone calls and emails were friendly, courteous, concise and professional, a clear indication we were in very capable hands. Our property was on the market less than a week before Charlie advised she had a buyer, her updates comprehensive and negotiation process thorough. Charlie worked closely with team member Tori Lund, from whom we also received regular communication until exchange of Contracts for Sale 30 November 2023. In a market where knowledge and relationship with the Purchaser is critical, Charlie and Tori were outstanding. Our own Real Estate Agency keeps us extremely busy however Nicole's and my intention will be to return to the area to retire in the future. In this regard, our first call will be to Charlie, Tori and team to find us our new home. In the meantime, Nicole and I have absolutely no hesitation in recommending Charlie Lund | The Agency to prospective sellers of properties in the area. Stewart Power & Nicole Jackson.
Charlie Lund from the Agency was outstanding. She was spot on with knowing the area, the market and in recommending the sale price of the property. As executor of my recently deceased father’s estate and my living hundreds of miles away, her advice, support and assistance in getting the property ready for sale, was invaluable. After meeting and assessing the property, Charlie then took away my concerns and stress as she recommended and monitored the ongoing maintenance of the property, keeping it pristine during the selling process. She was in regular communication and responded immediately to any queries or requests. The sale of the property was quick, taking only 4 weeks, with suitable offers made within 2 weeks of the house being put on the market. Charlie Lund and her teams’ professionalism and personal approach, her knowledge of the local area and market was exceptional. Her understanding and legal knowledge of my challenges as an absent vendor and as executor made the whole process so easy. I would highly recommend her as an outstanding real estate agent.
