Our expereince with El and the team at Independent Tuggeranong was second to none. She was understanding, attentive, super professional, educative and senstive to our needs. With 3 owners she always ensured that all were involved in information sharing and decision making. So supportive and nothing was ever too hard.
Eliana has been really supportive and responsive. She has gone above and beyond to support us as purchasers. Thank you, Eliana.
Eliana has gone above and beyond to support us through the sale of our house. She has helped us find reliable trades and has even supported us through buying our next property with another agent. I highly recommend her to anyone looking at selling.
We've bought and sold quite a few houses in my time, but I've never experienced anything close to the service, support and success we got by selling with El! Knowing we needed a quick sale, El brought her team of tradies to the appraisal. Her advice on preparing the property was spot on, giving us a huge return on what we spent. Her tradies and stylist were competitively priced and fitted us into their schedule, despite our tight timelines. Their work was top notch and we saw that in the record price El delivered on Auction day! But it's El who is the real prize! Her passion for people and real estate is evident and it translates into a level of skill and service I've never experienced. We were moving interstate so El project managed all the pre-sale prep as well as putting together a stellar marketing campaign. She called us after every open house and sent a detailed report outlining her follow up with potential buyers every week to help us understand how the market was responding to our property. She put in so many hours with buyers, keeping them excited and helping them prepare for Auction day - a strategy that definitely translated into extra dollars for us! And on Auction day, El enabled us to hear auction and even made a short video as a gift, to help us feel part of the process. That's El to a tee... she thinks of EVERYTHING... she's not just across all the details of your sale. She's involved, committed and excited - she's right there with you. When you sell with El - you get more than a real estate agent - you get a partner in the process. Her advice is wise - her work ethic is phenomenal - her commitment to your sale and to achieving the best price is evident in all that extra work she puts in. El got us a record breaking price - but the peace of mind she gave us in the process - that was priceless!
Eliana is one of those rare real estate agents who takes the time to develop a relationship with her clients and truly cares about the outcome. Very open and honest, and nothing is ever too much of a problem. Few agents will stay true to their word and maintain contact over several years, she does. The marketing campaign she compiled for us, and all of the valuable pre sale suggestions for the house were fantastic, and it paid dividends in the long run. We would highly recomment Eliana to anyone who is looking to sell their house in Canberra. If there were a 6 star rating, that is what we would give her.
Eliana was welcoming when we attended the open house, answered all our enquires and did not make us feel rushed in any way. She open and honest when agreeing on a suitable purchase offer, resulting in our offer being accepted. Eliana has kept us in the loop with how we were progressing towards exchange and has made the process simple and stress free.
My experiences with Eliana as an estate agent have been, always been on the top rung of the ladder of success. Without much input at all from me the home was beautifully prepared, decorated and put up for sale. Eliana handled all the rungs on the ladder with the upmost professionalism, and the results of the sale speak for themsrlves.I am so thrilled with the outcome, and wish Eliana and her team success after success following this coup The no 4. Thankyou to all involved
Eliana is a true professional. Living in Toowoomba and buying a home in Canberra was a huge challenge and quite intimidating especially as we couldn’t travel there to inspect due to virus. Eliana went beyond all expectations to help us achieve our goal. She is a great communicator whom I look forward to meeting in the near future
We had to buy a house in quite a hurry for my daughter to start a job in Canberra end of Nov. This was extra challenging due to the virus and an uncaring Qld premier. I was out of my depth as my late husband usually took charge. However, from the first phone call with Eliana I felt confident that she would do all in her professional power to buy the house we had our heart set on. Eliana was always available to help and guide me through the process for which I will always be grateful.
Eliana has rich knowledge of market and provided me constructive advices on reflecting the property value. Being a seller living in another city, she has helped me to organize all the works of refreshing the property in a timely and well organized manner --it is absolutely a hassle free process for me. She also reply all the request immediately. I can feel that she has a passion for helping people, not only me but also buyers and liaises with the seller and the buyer in a very professional and caring way. I feel lucky to have this Eliana and her team to sell my property and will definitely recommend to my friends.
Ellie was great to communicate with. She was very responsive and prompt with her SMS and phone calls. Due to COVID there were pressure of finance (due to current climate circumstance) which was out of the buyer's control and Ellie attempted to mediate the best situation for both parties. We wanted to have the property purchase price "withheld", which was confirmed by Ellie as being possible to complete, but we had to give Ellie reminders as the price was not withheld when viewing online (post exchange of contract). Ellie did make her best attempts to finalise and approve the settlement ASAP, which made it more stressful for the settlement period (based on COVID circumstances). Thanks Ellie for your efforts and hopefully next time we interact, it'll have less COVID stressors.
