At all times Ian displayed a very professional attitude and disposition when dealing with me regarding the sale of 8/145 Canterbury rd. If the opportunity arises I will be glad to deal with him again.

My wife and I purchased 83/3 Rockley Rd, South Yarra from William Batters, where we had the good fortune of meeting Ian Coutts. We also purchased 14/76 Denbigh Rd, Armadale from Ian. His friendliness, cheerful disposition, and enthusiasm impressed us immediately, and have continued to impress on the many occasions we have made use of his services. His honesty is unquestionable, and so too is his ability to manage the multiple needs of my wife and I as his clients. We would happily recommend Ian to any other clients be they purchasers or vendors.

Ian is an extremely loyal and hard worker who will make sure your property gets sold. His follow up with all buyers is excellent with feedback each week.

Ian Coutts did a wonderful job to help us sell our property. We were impressed with the effort he took to engage and follow up with the prospective buyers, which meant we got a fantastic result on auction day. We were also thankful for his willingness to help and his friendly manner. We highly recommend Ian Coutts and Williams Batters.

As we were first home buyers I was really happy that it was Ian who helped us secure our first home. We dealt with numerous agents over the months of searching and Ian struck us as someone who was more genuine, sincere and helpful. I think this is because he young and down to earth - he doesn't present as 'smarmy', which was our experience with some other agents. We have been in contact with Ian throughout the settlement process and he has always got straight back to us regarding any questions we have had and has been really supportive of any requests we have made.

We recently employed WilliamsBatters to sell our property. We found Ian Coutts to be invariably cheerful and straightforward and because of these qualities an excellent communicator with us and prospective buyers. He also worked hard to secure a sale and kept us up to date on all the details of the sales campaign. We were confident that whether our property sold or not, he had done everything that could be done.

My husband and I have bought and sold many properties over a range of suburbs and in regional Victoria. Quite simply, Ian is the best agent that we have dealt with. He was honest, fair and efficient. Ian understood our needd for a quick decision based on our personal circumstances so avoided protracted negotiations whilst obtaining what we believe was a fair deal for us. If we had a slight problem, such as with keys, Ian remedied it immediately. His knowledge of the property was excellent and he was available at any time to discuss any queries or concerns we may have had, even after the sale was concluded. Ian returned calls immediately and maintained text or email contact. This was not my experience with other agents with which we dealt in the process. His prompt replies ensured that we were able to achieve our aims with him rather than competitors with whom we were dealing. Ian made the process of signing as painless as possible. Should we need to place this property on the market in the future we will actively seek out Ian to act on our behalf. His friendly, warm and ethical approach was must appreciated.

Everything was performed extremely professionally, from the decision to focus on internet marketing, to Ian's detailed analysis of the interested parties and to Ian going that extra mile with resolving the last-minute plumbing issues. Ian's regular and informative communications were much appreciated. Ian's detailed understanding of the South Yarra housing market were vital to the result.