While we didn't have much interaction with Jan, her sales associate Michelle was fantastic to deal with. Quick to respond to any queries that we had as purchasers and always with a professional demeanor. The purchasing process through Jan & Michelle was smooth and well executed.
Jan and Shanna. Did a awesome job saling my late dad's property. Very professional great advertising great work. Very pleased.thanks to both of them.
We chose Jan and her team to be our agent to sell a property for us. We found them to be exceptionally personable, open to hearing and taking into account of our needs and worked so hard to sell the property. The feedback throughout the process was exceptional giving us their time and detailed explanation verbally on the progress of the property selling process. They are a wonderful team who cares about the sellers and in no way treated us like a number. The service was of a very high standard and the hard work that they put into the process is to be so commended. Thank you and we would highly recommend Jan to others.
We had a positive experience with Shanna Dale. Shanna was quick to respond to our phone calls and very helpful.
I havent met Jan, but my dealings with Jan's colleague Shanna Dale was great. She was very helpful and friendly.
Usually you don’t see the words professional and ethical used to describe real estate agents. But you do when you get Jan and Shanna to sell your property. I have know both for some years and am always amazed by their calmness, accurate advice and genuine respect and understanding for their clients. For both the seller and the buyer! They are a force to be reckoned with and I dare any real estate agency to strive to their high standards! Thank you Jan and Shanna for your support now and in the previous years.
An unpleasant experience. When it got close to settlement ( 24hours) we were threatening that if we did not remove 2 large pot planters our contract was going to be crashed ! . We informed Jan that if that’s what it’s come to then go ahead and crash it, that was midday. We heard nothing for the rest of the day and evening, I think that was disgusting and not very ethical. We had legal advice that a contract could not be crashed on those terms and the agent should have known this. It was just a scare tactic which did not go down very well . On top of dropping our price and throwing in some extras we were really disappointed how it ended.
Very professional! Apart from that a beautiful lady to deal with! Very classy , very helpful and extremely decent! Was a pleasure dealing with her . She will sell your property!
From the initial telephone contact Jan's team, especially Michelle West, have been an absolute pleasure to deal with. The constant hard work and professionalism in marketing our property has been second to none as evidenced by the very quick sale. I have sold properties in Townsville, Magnetic Island, Gold Coast and Brisbane and I have no hesitation in saying that Jan's team at LJ Hooker have been the the best that I have ever dealt with and I commend them to you for any of your property dealings.
My first contact was with Jan who was very empathetic with my concerns with selling my home I was introduced to Michelle West who became my main contact person throughput the process of selling. Together they organised my sale to meet my needs with an amazing outcome. I cannot be happier with the results My home sold within a few days at an exceptionally great price Many thanks to Jan and Michelle for making the process so smooth
Effective correspondence, prompt response, fast adjustments to the contract details and requirements
