I was very anxious about selling my home, due to bad past experiences. As an older single woman, I met with Juan with my elder daughter, and Juan and Josh ensured that she was involved in the process all the way! Juan, Josh and Heidi were most warm, friendly, able to have a laugh, and very easy to communicate with. I felt confident following Juan's professional advice. He was open to hearting my concerns, and ensured that my younger daughter was also involved, so as we all understood the process and choices made about selling. Juan was not intrusive as to my reasons for selling, and I felt very respected and cared for throughout the entire process. The stylist team recommended by Juan was also brilliant, incorporating some of my furniture and furnishings to compliment the color and designs schemes discussed. Juan and Josh helped with checking in on my progress whilst preparing my home for sale, and set dates were all achievable! The home opens and private inspections were wonderfully done, combining most engaging professional signage, brochure and letter box advertisements. The Merchan Team was passionate and positive throughout! Living and working in the same community, they worked hard to ensure a good reputation, vital for a successful business. I finally was able to say that I had a great Real Estate Agency experience! We would highly recommend The Merchan Team for anyone planning on selling their home! Thank you very much for helping the stressful experience of selling ones home, a much more smooth ride than anticipated! I wish you all the very best.

Juan and Josh were wonderful to deal with and easy to communicate with. They are trustworthy and go the extra mile for their clients. Thanks again!

Great communication, solid local knowledge and delivering a great outcome. Trust in the process they know what they are doing.

Who doesn't hate Real Estate 'hype' ? ... Promises are valueless until they become a reality, with your expectations being met and exceeded, in dollar terms. It was so refreshing to find that Juan and his team delivered on what they said! If you place your trust in Juan's judgement, despite any reservations you may have, you will get the result you are looking for. We did just that! Market knowledge, the ability to attract buyers and 'read' the situation, especially on auction day, is what makes this team stand out above the others. Sharp business skills, co-ordinated teamwork, a genuine personal approach along with a touch of humour, set Juan and Josh above other agents. Juan is the ultimate selling agent - an amazing auctioneer-energetic, affable and suave, with a keen sense of humour. But above all, and most importantly, he has a sharp business acumen that ensures he gets the best price possible for you the vendor. Josh displays a maturity and real estate experience way beyond his youthful years. Heidi is a delightful, efficient, warm and friendly team member with excellent communication skills. Why would you not trust a team like this to capitalise on your most valuable asset? Life-changing events deserve nothing less. Neil & Noelene McKemmish December 2025

This is the second time Juan has helped my family with the selling off a home. Juan’s professionalism, genuine care & expertise enabled the sale of my late mother’s home, to be a very smooth situation. Without a doubt, Juan, Josh & their brilliant team are undoubtedly, number one in selling property.

Simply put, Juan was amazing! Gave us a clear vision for the property right from the start and then executed a well thought through plan to perfection. Auction result was stunning - we hadn't even thought a price anywhere near this was possible. All these other reviews of Juan are accurate - he is a master of his craft and along with Josh and Heidi, brings a winning team that care genuinely about you as clients, their local community and their work. Buyers feel this attitude and I believe it makes a real difference. I've used ratemyagent three times now for property sales in different suburbs and each time the agent has delivered a great result. This time with Juan however was beyond all others. If wondering whether to call him or not I cannot recommend more strongly that you do.

We have worked with Juan, Josh and the team at Merchan Realty across multiple properties, and every experience has been amazing. They are not only incredible real estate agents, they are genuine, humble people who truly care. Selling our recent property with them was outstanding. They went above and beyond in every way and achieved a record breaking result in our area. This result speaks to their dedication, passion, and absolute professionalism. What sets them apart is their heart. They treat clients like family, guide you every step of the way, and support you with honest advice and real care. They love what they do, and it shows in their work, their communication, and the outcomes they deliver. We are so grateful to Juan, Josh and Heidi for everything they have done not just for this sale, but across every property we’ve bought and sold with them. We wouldn’t go anywhere else and couldn’t recommend Merchan Realty more highly. Always amazing results and a service that goes far beyond expectations!

We have worked with Juan, Josh and the team at Merchan Realty across multiple properties, and every experience has been amazing. They are not only incredible real estate agents, they are genuine, humble people who truly care. Selling our recent property with them was outstanding. They went above and beyond in every way and achieved a record breaking result in our area. This result speaks to their dedication, passion, and absolute professionalism. What sets them apart is their heart. They treat clients like family, guide you every step of the way, and support you with honest advice and real care. They love what they do, and it shows in their work, their communication, and the outcomes they deliver. We are so grateful to Juan, Josh and Heidi for everything they have done not just for this sale, but across every property we’ve bought and sold with them. We wouldn’t go anywhere else and couldn’t recommend Merchan Realty more highly. Always amazing results and a service that goes far beyond expectations!

Juan, Josh and Heidi provided Professional and Caring support through out the time selling my home. I would enthusiastically recommend this team if you are considering selling your home.

Juan, Josh and Heidi Merchan have just sold our 2BR unit in Frankston South for what must be close to a record price. It’s sometimes difficult to choose an agent. However, Juan’s local knowledge and love of Frankston shone through from the beginning. His advice was spot on all the way and he, Josh and Heidi provided reassurance and regular updates throughout the 4 week marketing period. From the start, we were impressed with the way they all worked together as a team, their mutual respect, and their energy and enthusiasm. They were personable, available, punctual, efficient and we felt they always acted with integrity. Their advice on how to best present the property was invaluable and accurate. They supported us with recommendations and always followed through. Juan is able to relate across all age groups and he has great depth of knowledge of his market and clients. Heidi provided so many little extras - such as treats for people doing inspections, and Josh was willing to arrange individual viewings and building inspection times for potential purchasers out of advertised inspection times and always with a smile. We have no hesitation in recommending Merchan Realty Group as outstanding agents for the Frankston area. They put in an incredible effort and achieved an amazing result!

We are very glad we chose Merchan to sell our property Juan & Josh are terrific people, honest, knowledgeable, pleasant & easy to work with. They always had our best interests at heart, whilst focusing on the best outcomes for both buyer & seller. I wish them all the best in the future & would not hesitate using them again or recommending them to any of my trusted friends.

I can't recommend Team Merchan enough! They sold our home in Frankston South in under 3 weeks prior to going to Auction and made the entire process smooth and stress free. From start to finish Juan, Josh and Heidi were professional, responsive and clearly knew the local market inside and out. Their strategy and advice were spot on. We were blown away by how quickly everything came together. If you're looking for a team that gets real results and genuinely cares about their clients, look no further than Juan, Josh and Heidi. We are beyond grateful for their hard work and wouldn't hesitate to work with them again.