Juan's profile

Juan's reviews

  4.9  
Juan has 270 reviewsacross 20 different locations, showing 12.
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Juan's qualities as told by our client reviews: friendly, great negotiation, honest, reliable, supportive, clear communication, local expert.
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Seller review
Merchan Real Estate - Outstanding Service
over 2 years ago
Merchan Real Estate - Outstanding Service

We recently sold our property in Skye and could not be happier with the service that we received from Juan, Josh and Heidi. With a wealth of knowledge in the industry Juan guided us through the selling of our home and gained a sale price that we were very happy with. As a family run business Merchan Real Estate, was attentive, listened to what we had to say and supported us in everyway that was possible. Thank you so much to Juan who went above and beyond in guiding us through the purchase of our new property, not sure any other agent would be so helpful. We would highly recommend Merchan Real-estate to anyone wishing to sell or purchase a property.

Seller review
Great advice, great result!
over 2 years ago
Great advice, great result!

We have known Juan for many years and have always found his communication informative. When planning to sell an investment property, Juan gave us detailed advice on how to prepare the home for maximum return and what to expect in the current market. His knowledge of the market is very accurate and honest. We followed his advice to the letter and are thrilled that we did. At the first open for inspection we had so many people inspect that it sold within 3 days with 9 written offers! Of course we have returned to Juan and his team to sell our next property for us.

Seller review
Amazing result
almost 3 years ago
Amazing result

In an uncertain market getting the result we were hoping for was amazing. For Jess and l having an agent who was honest and transparent was the most important part of selling our home. From our 1st meeting we were under no illusions we were selling in a tough market. After every open home Juan & Josh relayed the buyer's feedback ensuring we were never in the dark. Jess and l can't thank the Merchan Reality Group enough and would highly recommend their services.

Seller review
Market knowledge, communication and professionalism.
over 3 years ago
Market knowledge, communication and professionalism.

Juan achieved excellent result in a very short period of time. Juan displayed an excellent knowledge of the market. Juan provided us with very clear and concise sales plan and kept us updated throughout the process. Juan impressed with his professional approach.

Seller review
Great experience
over 3 years ago
Great experience

Juan and his team where an absolute pleasure to work with. I found them to be very helpful throughout the entire process and most importantly, they achieved the results that were set out. I would highly recommend.

Seller review
Excellent market knowledge & buyer engagement!
over 3 years ago
Excellent market knowledge & buyer engagement!

After purchasing this renovation project / investment property through Juan a number of years ago, we stayed in contact for semi-regular market updates & insights, until the time was right for us to sell. Adapting to a faster sales campaign to keep ahead of the changing market conditions (including interest rate rises and diminishing buyer confidence), Juan secured our reserve price in post auction negotiations. Overall, highly recommend Juan and his team - excellent market knowledge, honest & easy to communicate with - along with being results driven with a positive outcome in what are becoming tougher selling conditions!

Seller review
Great with buyers and excellent local knowledge.
over 3 years ago
Great with buyers and excellent local knowledge.

This is the second time we’ve used Juan to sell our renovation project. His local market experience and the way he interacts with buyers is why we chose him again for this home. Looking forward to working together with him again on our next projects. Top class agent!

Seller review
Over and above
almost 4 years ago
Over and above

Juan was very professional in his dealings with selling our family home. He went over and above with expertise, even helping organize removal company for the relocation to Queensland. Couldn't have asked for more from Juan and would recommend his services to anyone thinking of buying or selling a home.

Seller review
Highly professional and able to sell dynamically in a difficult market
over 4 years ago
Highly professional and able to sell dynamically in a difficult market

Juan was professional in his approach from start to end. We engaged his services as we knew him from the sale of the house to us years ago. We knew that due to lockdown on/off conditions, there were likely going to be some very difficult selling environments during the sale campaign. Juan managed to stay dynamic during the campaign even when the majority of it ended up being in a lockdown scenario. We achieved the most viewed property in Victoria during the campaign, and ended selling at a great sale price given the changing environment we were selling in. I would highly recommend Juan's services

Seller review
Absolutely faultless.
almost 5 years ago
Absolutely faultless.

As a recent vendor in Frankston South, I made the correct decision in choosing Juan Merchan to market my property. He proved to be a great communicator and always available for advice. In short, my property sold promptly and well above my eexpectations pricewise. I would highly recommend Juan to any prospective vendor. Overall it was a stress free and positive experience. Thank you and well done Juan!!!

Buyer review
Poor after-sale service
about 5 years ago
Poor after-sale service

Juan was as knowledgeable as any agent during the inspection and sale stage. However, on completion of the sale he was hard to contact and did not go out of his way to assist. Six months on I am still waiting for the garage door opener.

Seller review
Consistently Delivers Results!
about 5 years ago
Consistently Delivers Results!

We have known and engaged Juan as our Agent for both buying and selling our homes in Frankston over the past 14 years. Juan strives to exceed our expectations and consistently delivers fantastic results! His knowledge of the local area, paired with his ability to act not only as our agent but our auctioneer ensures he is always best equiped to make decisions on auction day on our behalf. This ensures the experience for us and our potential buyers is both smooth and enjoyable. If you want an agent who is honest, realistic and delivers the results you desire we strongly recommend engaging Juan as your agent and auctioneer. Thanks Juan!

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