I met Ian Shortell after dealing with 2 different agents to sell my townhouses. I found that my previous agents had not been honest and mostly cared only about their commisions. That's when I decided to switch to Ian. I couldn't be happier with his service. I found Ian to be very professional and really care about his clients. Not only is he a great communicator, but he is also a good negotiator. He always kept me up to date with open home feedbacks every week and was very pro active calling prospective buyers. Ian is also very resourceful and there seems to be no problem that can not be solved by him. Ian also assisted me greatly in finding the right home stylist (I ended up with much lower price than what my previous stylist charged me). He has an expansive list of tradesmen that can help when required. In the end he was able to sell my 3 town homes in 3 months, in a very challenging market! I highly recommend Ian and I would definitely use him again when selling properties in the area! Thank you Ian!

Karen was easy to deal with - she gave us honest feedback from Open Homes . She never gave up until the sold sign went up.

Karen and her team have been amazing throughput the entire process. They show exceptional customer service and care, understanding the clients needs and providing the best solution.

Karen was fantastic In selling our house. She worked hard for us , was very professional in all aspects and a pleasure to deal with, We would recommend her to others as a great agent.

Karen is a caring knowledgeable agent & is surrounded with a capable supportive team.

Karen guided me through the sale process and went the extra mile to help me achieve a good result.

Thanks Ian, You never lost vision of what we were trying to achieve and even when we thought things weren’t going well, you somehow managed to pull it all together.....thanks for showing fantastic stamina in getting this across the line.... Kind Regards, David & Marie

knowledgeable, no nonsense and professional. Karen and her team acheived a fair price in a short period, several thousand above quotes by other agents. well done and thank you Karen. John and Christine

We have been working with Karen over the last few months towards selling our home of 7 years. We had dealt with Karen previously when buying the home and was impressed. It was a long negotiation before we were finally able to agree. I found Karen very easy to deal with, she was always up front with us and never sugar coated anything. She definitely thinks outside the box when it comes to negotiation. I would not hesitate to recommend her.

Thank you for the ongoing communication and assistance with the sale of my property.

We can wholeheartedly recommend Karen and Mal from LJ Hooker Cleveland for selling your property. Working with them was a pleasure. Karen’s obvious expertise and experience was a delight, she immediately gave us the confidence that we had chosen the right agent. Mal worked tirelessly with numerous inspections and follow-ups, and keeping us informed the entire way. If we had known that selling our house was going to be this easy, we would have sold it a lot sooner! Regards, Andrew & Tanya

We had a problem with conflicting settlement dates for both the property we were selling in NSW and the one we were purchasing in Qld. The original agent we dealt with was Jade Hale, however, when I tried to contact Jade, I was put in touch with Ian. Ian resolved the. problem in a day and from then on, thanks entirely to Ian, all went smoothly and settlement occurred on schedule seamlessly.