Carl and I were very happy by the way Lance conducted the sale of our home. He had a very good knowledge of the market and succeeded in getting us a very reasonable price for our home, despite the fact that it was situated in a street with a bad reputation. He kept in touch with us so that we were aware of the prospective buyer's requirements, and did likewise with the buyer to inform him of our needs and our rights. This situation was a fragile one as the buyer needed to move in as quickly as possible; on the other hand we, being elderly, needed more time to pack and clean the house than we would have had we been younger. Lance manoeuvered this situation diplomatically so that both parties came to a happy compromise. Throughout the sale we felt at ease with Lance . He never gave us the feeling that he wanted us to reduce our expectations price-wise in order to get a quick sale which, unfortunately, is often the case with real estate agents. On the contrary, we felt that he would endeavour to get us as reasonable a price as possible under the circumstances, which he succeeded in doing. We would like to thank Lance for all his endeavours, and wish him a merry Christmas and a very happy new year. Sincerely, Margaret and Carl Coooper
