She communicated with us in an admirably straight-forward and timely manner, and made it clear that she was available to us as we sought to navigate the complexities.
She guided us well from the start to the end and provided us with good advices. Always prompt in providing updates and responding to our queries. Very pleasant to talk to and polite. We are extremely happy with her services and her deliveries.
I was very happy how effortlessly Serena helped with the purchase of my property. She is very professional and along with her team member Ricky they worked together very well answering queries in a timely manner. I would highly recommend Serena and Ricky.
Serena has been extremely helpful and supportive keeping us well informed and aware of all the relevant details affecting the sale of our property. At all times we felt we were in good hands and the outcome is proof of that, achieving a fair price and minimum expenditure of time and money. Thank you Serena.
Her expertise in selling apartments through open, honest communication and friendliness was key to success. I intentionally sought out Serena to sell my apartment because I was so impressed with her professionalism a few years ago when I was looking to buy. I highly recommend her, selling a home can be one of life's most stressful experiences - but not if you have Serena as your real estate agent.
Under the special circumstances of the epidemic, Serena Su sold my apartment, because she is very familiar with the market and has rich knowledge and experience. I am very grateful to her !
She patiently guided us to go through the whole process and made it easier without any pressure. She always made herself approachable to her clients even after hours (for buyers). Prompt response with emails /calls. Very pleasant to work with. Thanks Serena, you work is much appreciated.
Serena is a good communicator and negotiator. Sold the property within a relatively short time.
Serena was a pressure to work with. She is an excellent communicator, very knowledgeable and fantastic at helping us through the process. No question or request was too difficult and she would always follow though on what she said. I look forward to purchasing our next investment property through Serena. Thank you.
She is conscientious and responsible in her work. She did a good job.
We are owners located in Sydney, selling units in Dockland. Despite the distance, Serena always provided us with timely feedback and suitable marketing suggestions. She went beyond her job to follow up with the sales process, helped us in every way she can think of. Serena is very professional, understand the local market well, being proactive in the marketing campaign, took stress away from us.
I am an overseas resident and have no idea how to sell the apartment in Melbourne. I was panicking. But Serena was very patient and she explained the procedures clearly to me and addressed any doubts I had. She guided me in every step and advised me what I should do and what actions to consider. She is professional. I can see that she is very passionate and she put in great effort and went the extra mile to market and sell my apartment. SHe is very good.
