I purchased my first home with Serena, she is well knowledge with property and also flexible with inspection scheduled. She provided me with many information such as broker or government funding. I have a good experience with Serena and highly recommend her service.
Serena was very open and transparent in her communication and kept us informed of the selling progress every step of the way. She kept up to date with her market research and made sure to update us along the way so there were no surprises.
Serena was amazing. She went above and beyond, making us feel confident we were going to get the best price, which we have. She kept us posted along the whole process. The sale was super quick and went very smoothly. We will love to recommend Serena to our friends and family!
We are first home buyers and was super patient with us, answering all our questions and making sure we understood the entire process from start to finish. She was super honest, reliable and really passionate in making sure that we made the right decisions in purchasing a home. She's extremely trustworthy and you're in the right hands having her as your agent. Cannot recommend her enough!
Serena is an excellent saleslady. She is fluent in English, Mandarin and Cantonese as well. She is very knowledgeable about the market and working very hard. She is always ready to serve you anytime. Lucas real estate agent is very professional as well. They are a great team. I am more than happy to recommend Serena and her team to anyone who wants to sell or buy the properties.
Serena is an awesome real estate agent. She is very professional but very friendly, genuine and helpful at tue same time. She's got good property insights, specially in Docklands. Looking for a property in Docklands and cbd areas give her a go.
Serena is very professional and have in depth knowledge of domain. She is very helpful through the process, I recommend her to everyone.
Serena was absolutely amazing in helping me to sell my apartment in the Docklands. As I reside overseas, I needed someone whom I can trust and rely on…and she has certainly delivered beyond my expectations! Serena was responsive and professional throughout every step, from managing the tenant, to arranging quotes and renovations, to getting the property onto the market in record times (despite various COVID restrictions) and negotiated an exceptional price for my property. I would recommend Serena to anyone looking to sell their property, knowing that she will put your interest first!
The prospect of buying a new home was daunting to me. Serena took the time to make me feel at ease and helped me through the process step by step. I genuinely felt that she wanted the best for me and to ensure I felt comfortable. From offer through to settlement, Serena was attentive and answered all queries promptly. A great experience and I would recommend Serena as such a professional agent.
Serena was fantastic at guiding me through the purchase of my first home. There were a lot of unique circumstances due to COVID lockdowns and she was very helpful and patient with explaining everything along the way. She is very professional and was always quick to respond- thanks Serena!
She and the Lucas team constantly kept us updated with vital information with the highest level of service and care. Serena was replying to our enquiries instantly that always puts our mind at ease. She and the Lucas team has high knowledge of the realestate and got us a splendid price which was fantastic. Serena is one of the best agents I’ve ever dealt with. I would highly recommend her to anyone. 10/10 Stars.
Very knowledgeable of the area and locality. Kept us up to date and we never had to chase up any details. She is honest and we had no qualm in entrusting her with the whole process.
