Serena's profile

Serena's reviews

  5  
Serena has 103 reviewsacross 22 different locations, showing 12.
Seller review
Professional and relatable
11 months ago
Professional and relatable

Serena is a pleasure to work with. She knows her stuff and has fantastic local knowledge. Listened to any concerns, took on board our feedback and got the result we wanted. Can’t say thank you or recommend her enough

Seller review
Casa Bella Estate Agents Review
12 months ago
Casa Bella Estate Agents Review

We had a fantastic experience working with Serena as our real estate agent. She was incredibly prompt in all her communications and always available to answer our questions. Serena also provided excellent feedback on staging and presentation, which really helped us get our home ready for the market. She made the entire process smooth and stress-free — very easy to work with, professional, and knowledgeable. Despite the slower market, Serena managed to sell our house in just 10 days! We couldn’t have asked for a better outcome and would absolutely recommend her to anyone looking to buy or sell.

Buyer review
A first home buyers dream
about 1 year ago
A first home buyers dream

Serena has been nothing short of amazing. We are first time home buyers and Serena made the experience incredibly simple. The guidance and support offered before and after the sale was incredible. Serena had excellent communication from the moment we reached out to view the property, Serena often worked past close of business to keep us updated. I can not recommend Serena and the team enough, they were absolutely fantastic.

Buyer review
Serena was great
about 1 year ago
Serena was great

She was always available to communicate with And took the time to show me the area, which I really appreciate

Buyer review
Serena is Genuine and Reliable
about 1 year ago
Serena is Genuine and Reliable

Buying a house can be stressful. Serena is a genuine person who's efforts make the process as painless as possible. She is upfront and honest, and easy to communicate with. I would highly recommend Serena as your Real Estate Agent.

Seller review
Vendor sale
about 1 year ago
Vendor sale

Serena and Mikayla were amazing! They did a wonderful job in handling our sale, which was quite competitive and fast paced with multiple interested parties. Negotiations were managed efficiently and professionally, keeping us informed of every detail the whole time. The team at Casa Bella genuinely care. Their support was much appreciated. I'd highly recommend them and would definitely use them again. You’re in great hands!

Buyer review
A lovely buying experience!
about 1 year ago
A lovely buying experience!

Serena is a lovely agent to deal with. Serena is personable, caring, approachable and makes the buyer feel as important as the vendor. We have purchased several properties in the past and have never had such a warm experience. Serena made the process of purchasing feel so easy and we would of course use her for any future property sales. Serena truly cares about making sure everyone in the transaction is happy. Serena is also very prompt in replying to queries making the buying process very seamless.

Buyer review
Fantastic team, genuine support!
over 1 year ago
Fantastic team, genuine support!

Serena and Mikayla at Casa Bella were great to deal with, warm, professional, and really easy to talk to. We’d come across them before at other properties and they were just as helpful this time around. Serena stayed in touch regularly, gave honest advice, and made the whole process feel smooth and low-stress. We’re stoked to be moving forward on a place we love, and a big part of that is thanks to her support. Highly recommend the Casa Bella team.

Seller review
Serena at Casa Bella Real Estate provides excellent service and communication in all aspects of work
over 1 year ago
Serena at Casa Bella Real Estate provides excellent service and communication in all aspects of work

Serena has an excellent "feel" for the market at all times; her effort in gaining seller & buyer confidence is second to none! She is diligent, honest, professional and knowledgeable in all aspects of real estate. Serena exudes confidence and calmness in her interactions; she shows genuine all parties involved in a property transaction. concern for Serena constantly kept us informed of all negotiations and progress with the sale of our home. We would highly recommend Serena for all real estate transactions.

Seller review
True professionalism, excellent communication and a brilliant result
over 1 year ago
True professionalism, excellent communication and a brilliant result

Serena impressed me right from the start of our association, when she appraised my property. Her in-depth knowledge of the market, her wide range of local and interstate contacts and her immediate appreciation of the benefits of my home for potential buyers convinced me that she would secure a sale at the best possible price. This is exactly what she did, keeping me informed verbally, by text and by email of every development over several weeks. Always courteous, always respectful, always prompt, Serena is a skilled negotiator who secured a selling price beyond my expectations. She is efficiently backed up by Mikayla and together they form a formidable team. The high standard of their work, their marketing, their feedback and their evaluations helped make the entire process of selling my home as stress-free as possible. Serena has the highest ethical standards and a commitment to excellence in every aspect of her work that made our contacts a pleasure. I am very proud to have been represented by such a first-class agent, and to have had my home marketed so beautifully by Casa Bella Estate Agents.

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