Serena's profile

Serena's reviews

  5  
Serena has 103 reviewsacross 22 different locations, showing 12.
Seller review
Seeing Sutch Definitely five star.
almost 4 years ago
Seeing Sutch Definitely five star.

We found Serina to be well above the others with both courtesy and respect towards us.Serina was always on time and returned calls at the earliest possible time.We wish her well and knowing that you will receive the same commitment to her work that we have received.We definitely rate her as a five star agent.

Buyer review
Amazing and excellent experience with Serena and the team
almost 4 years ago
Amazing and excellent experience with Serena and the team

Serena was absolutely amazing to work with! She was always professional but also personable, and made the buying process smooth and stress free. Thank you again to Serena and the team for helping us purchase our dream home! Highly recommend her.

Seller review
Excellent Experience
almost 4 years ago
Excellent Experience

Right from our very first contact, Serena was professional all the way through to exchange. She kept us in the loop with all enquiries and asked what we wanted and gave advice as needed. She responded promptly to all our questions, she ensured she had time to support potential buyers with viewing and went above and beyond to ensure our home was sold. Serena showed care in all her interactions. She also has an amazing team to support her (both her assistant and photographer were also professional, showed they cared and were friendly). The results show she is experienced and that she understands how to meet the needs of both the seller and the buyer. Highly recommend Serena.

Seller review
Totally Professional and Super Compassionate
almost 4 years ago
Totally Professional and Super Compassionate

It has been an absolute pleasure for me, working with Serena and getting such fantastic relevant advice and guidance all the way, during a difficult time for me, personally. Always so caring. Serena has an excellent knowledge of this region and her marketing skills are way up there! Amazed at how she dealt with prospective buyers and enquiries. Always, the professional. Her total commitment to the smooth sale of our property and her communication was so important to me. Serena has a natural caring and thoughtful nature and was always very calm and reassuring. Thank you for all our chats and your incredible patience and understanding! Nothing was ever too much! And thank you for such a great result with such lovely buyers! Made it easy for all of us. You rock, girl!! Definitely friends forever! 😊

Buyer review
Agent extraordinaire
almost 4 years ago
Agent extraordinaire

Serena is such a pleasure to have dealings with. Her knowledge of local areas and her ability to read people's needs are spot on. At all times during the transaction process we were kept up to date and totally informed of all that was going on. I have no problems in recommending her to all, she's just awesome.

Seller review
Superstar Agent! Professional, Capable, Honest - Gets Results!
about 4 years ago
Superstar Agent! Professional, Capable, Honest - Gets Results!

This is the second property we have sold with Serena as our agent. After not realising she sold property in this area, we used another agent to begin with, who talked a lot, but provided no results, even in a vendors market. Serena took on our listing when its marketing thus far had been a disaster and turned it around to get us a sale within weeks, in one of the hardest markets, with interest rates rising monthly and buyer confidence at an all time low. She was professional, honest and really helpful in assisting us to navigate the weird terrain as the market turned from worse to worse. She was able to hold the sale in place while the purchasers sold their property and continued to show the property, never giving up on getting us the best result possible, which I truly believe she achieved for us. She saw the beauty in our property as we did and was able to sell all its many features. She is the consummate professional and after dealing with many agents in the local area over the years as we have bought and sold properties, I can say from our experience, she is undoubtedly the very BEST agent in the area. If you're lucky enough to have her represent your property, you'll most likely end up as happy as we are with her results. Thanks Serena. So happy to be able to write a review of your services. You really are the best, hands down and we are very grateful for your help again.

Buyer review
Great experience
about 4 years ago
Great experience

Serena was very professional, knowledgeable and friendly. She answered all our questions promptly and honestly. Overall she made buying our house a smooth and stress free process.

Seller review
best agent I Have ever dealt with
over 4 years ago
best agent I Have ever dealt with

I couldn't have got through this project without Serena she went over and above all my expectations, her knowledge and willingness to help at any time was unbelievable. I can recommend Serena to anybody thinking of selling there property

Buyer review
Friendly, transparent and prompt
over 4 years ago
Friendly, transparent and prompt

Serena ensured a smooth prompt sale process and was continually assisting the vendor and myself with our requests. I appreciate the care she took of Pete the vendor who is in his late 80's and made sure he was informed and looked after throughout the negotiating process. Serena's transparency and sense of humour made her a pleasure to deal with.

Seller review
Professional, Proficient, Positive and Perfect all round experience!
over 4 years ago
Professional, Proficient, Positive and Perfect all round experience!

Serena made my sale journey a breeze. I can not commend Serena enough for her communication, above and beyond commitment of her job, which I know she loves so much - which you can tell. She kept me in the loop through the entire process, day and night and even weekends. She presents as a professional reliable, honest and down to earth business woman with a heart of gold. She is compassionate about her clients whether selling or buying. I am extremely happy with the flawless experience and dealings I've had with Serena from Real Estate of Distinction. I would 110% recommend Serena without a doubt.

Seller review
5 star experience
over 4 years ago
5 star experience

Serena Sutch is vibrant, knowledgeable and a complete professional. Serena displays a thorough and clear understanding of the current market and provided me with a realistic market appraisal . Serena and her exceptional team went over and above and made every effort to ensure my property was listed on the market in a very short time frame. The process of selling my home was short and sweet. Serena is conscientious and kept me up to date on all developments. My property was under offer five (5) days after being listed and Serena achieved an exceptional result. I have no hesitation in recommending Serena as the total professional she is. She is caring and thoughtful and her communication skills are excellent.

Seller review
Only Agent you need to contact.
over 4 years ago
Only Agent you need to contact.

From the start Serena has worked above and beyond, beginning with returning my first phone call very promptly the same day I contacted her and her awesome professionalism just continued through to the quick sale of our property. Serena was in constant contact to advise of what to expect and what was happening next so there were no nasty surprises. Serena is the only agent I would have sell my property. Thanks for a job well done.

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