Steph was a great agent and helped me get my apartment on the market very quickly, helping me to organise last minute work on my apartment, arranging photos very quickly and keeping things moving. Very happy with the sale of my apartment and Steph's efforts to make it all happen.
Steph was very professional and a good communicator, which made what is a challenging process more comfortable to deal with. She was quick to answer any questions we had and to offer suggestions or advice. She had good trades people to help with touch ups at the property before sale which was very helpful as we were from out of town selling our fathers property. I think she had sound market knowledge but like many areas was taken by surprise by the effects of the global uncertainty would have on the real estate market. This made it difficult to gauge an accurate sales figure. All dealings with Steph and Purcell were efficient and professional. I would definitely use them again.
Steph was very easy to deal with, responding to all my requests for information and for further property inspections, promptly, accurately and comprehensively. She is completely professional and pleasant, and I think she did everything she could to keep the stress of property-purchasing to a minimum. Thanks Steph.
Steph has been extraordinary. She really understood our property and how to present it in the most appealing way. The rest of her team worked seamlessly with her for our benefit. Her communication was excellent and her negotiation and professional skills of the highest quality. Her knowledge of the market is extensive and proved to be most helpful in setting a sale price. We highly recommend her.
When we started to explore how to go about selling our property we researched and interviewed three different companies in Canberra who appeared to frequently sell properties in our area. Steph Hoss was very easy and warm to deal with as a seller, and I was confident that this would be well received by potential buyers. She was able to give us good advice with regard to preparing the house for sale, and was responsive to all our questions through the display period. She provided timely updates on Open House attendances, and good feedback from potential buyers. It was unfortunate that at the end of the day the sale-price did not come near even the lower-end advised sale price, but perhaps wider world events were against us.
Steph has been a pleasure to work with throughout the entire process. Warm, diligent, transparent and swift. We won’t hesitate to leverage Steph & Purnell for any future needs.
We purchased our property through Steph and could not be more impressed with her friendly and approachable style. Nothing was ever to much trouble and made our experience very easy! It is clear Steph is a very knowledgeable agent, and we would not hesitate to recommend her to anyone buying or selling!
Respectful and courteous to all parties. Experienced based advice and guidance evident throughout the process. Recommend for both seller and buyer. Exceeded expectations. Thank you.
Steph was very good to deal with at all times and knew when to give us space and when to provide assistance. It made the process as easy as it can be.
Steph went above and beyond. This is the second time we have had Steph as our agent, and she will be the only one we will use if we sell again. She knows when to strike, when to hold out and knows her market. Highly reccomend
We researched, visited and interviewed a few agents prior to selling. Steph impressed us with her knowledge, enthusiasm, good advice/tips, and a really proactive approach, helping us through the myriad of pre-sale prep & improvements, plus coordinating trades & other activities that would help with the sale. Through the sales process, Steph continued to communicate frequently to provide updates, plus genuinely appeared to go above and beyond in her approach to both scheduled and unscheduled inspections. In the end, proof was in the result. While many other similar apartments that came to the market before or around the time of ours are still for sale (or withdrawn/removed), ours sold in a couple of weeks. Would definitely recommend Steph.
Nothing was too much trouble for Steph, from offering alternate inspections, to clarifying details on the contract and negotiating with the seller on our behalf. She and her team on the auction day couldn't have been more helpful. Highly recommended :)
