A couple of weeks before Christmas is not an ideal time to buy a unit, as it can be stressful for many people. I reached out to Steph for assistance, and she exceeded my expectations. Not only did she help me, but she also remembered my name and details. She answered all my phone calls and questions, and she remained calm, professional, and polite at all times. Observing Steph in her career, it's no surprise to me why she is successful. Sophie

Steph was a great agent to buy from. Any questions about the property (even past the point of exchange), Steph was able to respond quickly, professionally, and made the process very easy.

Steph was personable and lovely during the initial open house, and so supportive throughout the whole process of buying. If I ever sell a property she is just about the only real estate agent in Canberra who I would trust to do right by me and the buyer.

Steph is a delight to work with - kind, communicative, and positive. She also worked really damn hard to get a result for us. Steph went above and beyond in supporting our potential buyers, which made all the difference to our sale. Not only would we sell with Steph again, we would also be thrilled to purchase through her in the future.

We honestly couldn’t have asked for a better experience selling our home, and that’s all thanks to Steph and Nick from Purnell Real Estate. From the very beginning, Steph saw the true value in our home. Her confidence and belief in what our property was really worth gave us reassurance and ultimately, led to a sale price that far exceeded what we could ever have hoped for! Steph and Nick are incredibly knowledgeable about the Canberra market, especially in the Inner South, and it shows in everything they do. Their advice was spot-on, their strategy was clear and effective, and their understanding of buyer behaviour in the area gave us a real edge. They were an absolute pleasure to deal with—genuine, professional, and consistently excellent at communication. They kept us fully informed throughout the campaign, gave thoughtful feedback, and were always available to answer our questions with honesty and care. The process couldn’t have been smoother. Our home sold after a three-week campaign, and it all felt so easy and stress-free from our end. Steph and Nick went above and beyond in every aspect, and we are so grateful for their hard work and commitment. We can’t recommend Steph, Nick, and the team at Purnell Real Estate highly enough. If you're looking for agents who combine expertise, integrity, and a personal touch, they’re the ones you want by your side.

Steph was the perfect person to sell our apartment. Her knowledge for the area and love of our apartment was evident when she entered and meant she was a real asset to selling the place we loved so much. We built trust with Steph which can be hard to find in the industry and she not only helped us with selling our apartment but supported us through finding a new property for our family. Her communication, kindness and professionalism was fantastic and we appreciate all of her help and assistance. Thank you Steph and the amazing Purnell team! We were so impressed and are so grateful for your transparency and honesty while we navigated selling and buying.

Selling our home with Steph Hoss was a most rewarding experience - with an outcome that exceeded all expectation. Steph’s attention to detail, communication and engagement with clients was simply outstanding. Add to that was the support of the entire Purnell team who were highly organized and most professional throughout. Fantastic to work with and we highly recommend both Steph and the wider Purnell team. Thanks!

We highly recommend Steph, we have worked with Steph a number of times both buying and selling property in Canberra. She always goes above and beyond, she is honest, committed and her communication style is top notch. She is very flexible and worked around us with family commitments which made the entire process very straight forward. Steph took the time to understand what we wanted and our timelines, and had great contacts to recommend to us for styling and cleaning.

Lovely to deal with and very efficient

Steph was fantastic, friendly and knowledgeable, she made the whole process feel easy and stress free. I would definitely work with her again.

Steph is an exceptional real estate professional, combining deep knowledge with genuine kindness. Her transparency and unwavering support throughout the process made the experience both smooth and reassuring.

We loved Steph's enthusiasm and were impressed with her knowledge of both the property and the market.