When we started to explore how to go about selling our property we researched and interviewed three different companies in Canberra who appeared to frequently sell properties in our area. Steph Hoss was very easy and warm to deal with as a seller, and I was confident that this would be well received by potential buyers. She was able to give us good advice with regard to preparing the house for sale, and was responsive to all our questions through the display period. She provided timely updates on Open House attendances, and good feedback from potential buyers. It was unfortunate that at the end of the day the sale-price did not come near even the lower-end advised sale price, but perhaps wider world events were against us.

Steph has been a pleasure to work with throughout the entire process. Warm, diligent, transparent and swift. We won’t hesitate to leverage Steph & Purnell for any future needs.

We purchased our property through Steph and could not be more impressed with her friendly and approachable style. Nothing was ever to much trouble and made our experience very easy! It is clear Steph is a very knowledgeable agent, and we would not hesitate to recommend her to anyone buying or selling!

Respectful and courteous to all parties. Experienced based advice and guidance evident throughout the process. Recommend for both seller and buyer. Exceeded expectations. Thank you.

Steph was very good to deal with at all times and knew when to give us space and when to provide assistance. It made the process as easy as it can be.

Steph went above and beyond. This is the second time we have had Steph as our agent, and she will be the only one we will use if we sell again. She knows when to strike, when to hold out and knows her market. Highly reccomend

We researched, visited and interviewed a few agents prior to selling. Steph impressed us with her knowledge, enthusiasm, good advice/tips, and a really proactive approach, helping us through the myriad of pre-sale prep & improvements, plus coordinating trades & other activities that would help with the sale. Through the sales process, Steph continued to communicate frequently to provide updates, plus genuinely appeared to go above and beyond in her approach to both scheduled and unscheduled inspections. In the end, proof was in the result. While many other similar apartments that came to the market before or around the time of ours are still for sale (or withdrawn/removed), ours sold in a couple of weeks. Would definitely recommend Steph.

Nothing was too much trouble for Steph, from offering alternate inspections, to clarifying details on the contract and negotiating with the seller on our behalf. She and her team on the auction day couldn't have been more helpful. Highly recommended :)

We had a very quick sale & Steph & her team worked with is in an efficient & positive way to a great outcome!

The best thing I did was to work out pretty early on that Steph is extremely astute and knows her business thoroughly. Hence, I didn't 'do it my way' and trusted in her expertise and followed her advice along the way. It made a significant difference to the outcome. I initially chose Steph because of her market expertise in the inner South and her track record of getting results. I subsequently learnt she works hard for her clients, is extremely honest in her dealings, has great intuition, and is a stickler for detail. I wouldn't hesitate to use her again or recommend her.

Working with Steph made the whole sales process feel far less daunting than I expected. She kept communication clear and consistent, which really helped me stay grounded as things moved along. Any time an issue came up, she handled it quickly and without fuss, making sure nothing turned into a bigger problem than it needed to be. What I appreciated most was her ability to explain things in a straightforward, down‑to‑earth way. Steph took the time to clarify details and made sure I always understood what was happening and why. Overall, Steph was reliable, approachable, and genuinely easy to work with. I felt supported from start to finish, and I’d happily recommend her to anyone looking for an agent who communicates well and does all she can to ensure a successful outcome.

I had a very positive experience working with Steph during the purchase of our property. Communication during the offer and negotiation stage was clear and timely. She handled discussions with the vendor professionally and efficiently, which allowed the process to move quickly and smoothly. Overall the purchase process was well managed, and I would be happy to recommend Steph to others considering buying or selling.