Susan's profile

Susan's reviews

  4.9  
Susan has 399 reviewsacross 19 different locations, showing 12.
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Susan's qualities as told by our client reviews: responsive, supportive, friendly, well-prepared, honest, clear communication, local expert.
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Seller review
The ultimate sales experience!
over 5 years ago
The ultimate sales experience!

Susan managed to achieve what every vendor dreams of! An off market sale, with one perfectly matched buyer, at an exceptional price and a clean straight forward contract. Susan produced this fantastic outcome as a result of her powerful buyer database and first class negotiation skills. Throughout the whole process we didn't feel like we were dealing with a 'real estate agent', we were dealing with a friendly, sophisticated and highly experienced operator that always puts the client first. Susan removed every bit of stress associated with the sale of our home, yes that's right, all of the stress, it was a totally stress free process. We are eternally grateful for everything. We would not hesitate in recommending Susan to anyone looking to sell their home.

Buyer review
Susan was an absolute pleasure to purchase a property from
over 5 years ago
Susan was an absolute pleasure to purchase a property from

Buying a home from Susan was an absolute pleasure. We found Susan's no BS and straight up approach refreshing in a market filled with pushy, gimmicky agents who hassle you for weeks after viewing a property. Susan was professional, prompt and polite to deal with. Susan walked us through each step of the purchase process and kept us informed along the way. Were we ever to sell our home, I would certainly ask Susan to do this for us.

Buyer review
100% happy
over 5 years ago
100% happy

Could not have asked for more. Susan was extremely efficient and easy to deal with and we wouldn’t hesitate to recommend her to others.

Buyer review
Prompt and professional
over 5 years ago
Prompt and professional

Susan was knowledgeable of the area and helped us promptly with all our queries. By far our best experience buying property. We’d highly recommended her.

Buyer review
A consumate professional
over 5 years ago
A consumate professional

An incredible agent with great ethics who works tirelessly for both her buyers and sellers. I have always wanted to buy through Susan and now I know why she is so well respected and referred by those who work with her.

Seller review
Susan is the best!
over 5 years ago
Susan is the best!

Susan is the best! We were impressed from our first meeting and she made the entire sale process easy and seamless. Her knowledge of the market is remarkable and she is super thoughtful and efficient. She got us multiple offers above our expectations just from one home open. We would highly recommend her to anyone looking for an agent.

Seller review
Another Positive Selling Experience with Susan James
over 5 years ago
Another Positive Selling Experience with Susan James

We engaged Susan to sell our investment apartment in Cottesloe after having an excellent result with a previous property which she marketed for us. Susan is a fabulous person to work with-she is up front, very communicative and her mantra is ‘only spend money to make money’ which is what we wanted to hear. She advised us to tidy up a few items and to have the apartment professionally styled which we did. The result was a lot of interest and a quick sale. She gave us honest, realistic advice and she achieved the price she had estimated. The entire sale from listing to settlement took only 5 weeks. Susan kept us informed every step of the way and we always felt that she was working hard for us to achieve the best possible result. It was a pleasure working with Susan and her excellent team and we look forward to dealing with her again.

Seller review
Such a pleasure!
over 5 years ago
Such a pleasure!

We have had the pleasure of dealing with Susan on several occasions. From our first meeting Susan was super friendly and engaging. She has a very impressive knowledge of the market and is very upfront with expressing her views and ideas without coming across the slightest bit pushy. Susan was also very willing to listen to our ideas and feedback. Unfortunately our first offer fell through but Susan didn’t hesitate to jump straight in and managed to secure an even better outcome for us. Our experience with Susan and the support staff at Duet was faultless and we wouldn’t hesitate to highly recommend her to anyone looking to purchase or sell a property.

Buyer review
Susan is amazing
over 5 years ago
Susan is amazing

Susan helped us with buying the property which my family loved so much! She worked hard and always replied my messages in no time. We really appreciate Susan's help.

Seller review
A Five Star Experience
over 5 years ago
A Five Star Experience

Susan is brilliant to work with and definitely our agent of choice. She is upfront and honest about where the market is at. She is a fabulous communicator and keeps the lines of communication open at all times. She actually does what she says she is going to do. Susan’s intelligence, compassion, positivity and good humour is ever present. Susan kept our spirits up throughout the COVID-19 experience and brought the sale of our house to a positive conclusion for seller and buyer.

Seller review
Professional and fast!
over 5 years ago
Professional and fast!

Right from the start I knew we had chosen the right agent for us. Susan was warm and friendly, yet told us exactly what we needed to do to prepare our home and get the best price. The concierge service made this easy, cost effective and the results made our home beautiful. Susan’s knowledge of Claremont and the Western Suburbs is second to none as she has lived and sold property here for as long as I can remember. Our home sold (for the price we wanted) after our first home open so we are beyond thrilled with our experience. Thank you Susan.

Seller review
Warm, empathetic and totally professional
over 5 years ago
Warm, empathetic and totally professional

This is the second time I have worked with Susan to sell a property and she, and the team at Duet come with my highest recommendation. Susan is an outstanding communicator who keeps you informed at all times. I really value her integrity as well as her knowledge of the market. I trust her judgement as I felt she had my best interests at heart. She doesn't make you feel rushed or pressured and all details of the process are attended to promptly and with professionalism. She is an outstanding agent well supported by an outstanding team.

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