Susan goes above and beyond to assist clients. Recognising the specific needs of the client, she tailors her approach to fit in with their demands. Susan achieved an outstanding result for me and respected the demands a sales process can require, managing the impact on my time. She organised everything, keeping me informed along the way. Thank you Susan
We recently bought a house in Dalkeith through Susan, it involved a long settlement period and some additional complexity and as such wasn't straightforward. Susan was at all times responsive to calls, quick to get back to us and helped get the deal over the line which we appreciated. We found Susan to be very professional and easy to deal with. While we bought a house through Susan on this occasion, we sold another house through her previously and happy to recommend her services.
I have purchased thirteen homes in my lifetime, so I have had some experiences dealing with Estate Agents. Dealing with Susan in purchasing my new home was pleasure. My only regret is I did not use her to sell my home in Cottesloe. She is most personable, thorough, efficient and professional. I can highly recommend Susan.
We have bought from Susan (her client) in the past, with our recent experience being the first time she sold for us. We wanted Susan to sell for us because of how comfortable and personal she makes the whole process. I’m sure she was extremely busy at the time of our sales campaign, yet she made us feel like her #1 priority every time we queried something, and I feel she did everything she could to assist us. Will definitely seek out Susan again to sell property.
We chose Susan as our agent of choice after meeting a total of three, which included one very high profile person, but she was head and shoulders above the others by a long shot. Rather than talk too much, as the others did, she listened and then pounced on opportunities as they arose. We found working with Susan a breeze as she was punctual and made sure we were abreast of each step of the way. What I also appreciated was the extras that she suggested really did have an effect. At the end of the process, both my wife and I were very happy with the outcomes of the sale and the approach and methods that Susan employed to get us there. It was sold less than 48 hours after the home open and settled less than 45 days later, all in all we very happy with the end result and the timing, so I am absolutely certain that Susan's approach will net her more business. P.s. I should add one other little thing that helped Susan with our decision to make her our agent of choice, was that two years previously we received in the mailbox a cookie cutter and a recipe for shortbread (at Christmas time) that we used and I responded back to her at the time with positive feedback. Its all about going the extra distance if you want to plant the seed in people's minds early and to win from it.
Having Susan James as our agent is like welcoming an old friend into our home. Susan is honest, caring, bursting with energy and super organised. Selling our home within seven days was almost effortless thanks to her endless knowledge and hard work. I couldn't recommend her more highly!
As buyers returning to Perth from overseas we were in contact with Susan over a period of 12 months of searching for the right home. Susan is extremely knowledgable about the property market and the local area, and is impeccable in staging homes for the market. She deals with all parties with honesty, integrity and patience and is very well informed about the houses she is selling. We would highly recommend Susan to anyone planning to sell their home.
We had previously purchased an investment property thru Susan and a chance meeting with her gave us no doubt that she was the person to entrust the selling of our home to. Susan went above and beyond. She is authentic,honest and highly knowledgeable of the property market and definitely will look after her clients way beyond expectations. Her results speak for themselves and words cannot express how thankful we are to her for all her advice and guidance along the way. Highly recommend Susan James to anyone looking to sell.
This is the third time we have used Susan, and we would not hesitate to use again. From the moment you meet Susan she is so efficient and very professional. Her manner exudes warmth, making you feel absolute no pressure. In fact over the years she has offered practical advice and then we may not see her for a year or so. Susan will phone or text back always promptly. Above all you tell Susan what your goals are and she totally gets it. Just a pleasure to deal with, you honestly would not be disappointed.
Susan came with excellent recommendations from within the real estate industry. Her knowledge and dedication to achieving an outcome that satisfied all parties was excellent. I was very happy with the whole process and would recommend her anytime. Well done.
Susan has friendly and charming personalities that are very appealing to buyers. We felt very easy to talk to her. We then found her super experienced, not only know the property she is presenting very well, but also similar properties and the market trend. We have spent over a year looking for properties and found her evaluation trustworthy. She is a very efficient communicator and problem solver, responds and acts swiftly. We bought this house in 3 days thanks to her mastering of the business.
Selling my house with Susan was a very positive and rewarding experience. Her knowledge of the local market was amazing. Susan has a very positive and can do attitude and communicated her ideas for marketing my house clearly. During the whole process Susan stayed in touch with me and kept me updated on the progress of the sale and the interest in my house. Susan obtained an offer in three days that exceeded my expectations. I highly recommend Susan to sell your home in the Claremont area.
