Susan's profile

Susan's reviews

  4.9  
Susan has 392 reviewsacross 18 different locations, showing 12.
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Susan's qualities as told by our client reviews: responsive, supportive, friendly, well-prepared, honest, clear communication, local expert.
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Seller review
We were very happy with Susan
over 7 years ago
We were very happy with Susan

We were very happy with all aspects of Susan's service. From the retention of Susan as our agent through to helping out with pre-settlement jobs she was available, attentive, prepared, knowledgeable, no-nonsense and always pleasant to deal with. Susan suggested that she sell our house with her colleague Alex. They were a great team for us. Looking back, their preparation for sale advice was spot-on and the home open and sale negotiation went very well.

Seller review
Professional Agent
over 7 years ago
Professional Agent

Susan was so easy to deal with. Her patience with me throughout and her explanations about the process in layman's terms made me feel very confident. Her professionalism meant that I was never kept waiting for updates during the negotiation period and I appreciated her late night dealings with the buyer who was from interstate and thus the time difference at times was quite difficult. I recommend Susan wholeheartedly and although I hope not to move again in the near future I will most certainly be considering her for future transactions.

Buyer review
A truly outstanding agent
over 7 years ago
A truly outstanding agent

I have never imagined giving a real estate agent 5 stars in all categories. Over decades, we have dealt with dozens of agents. As an industry, it seems to lack high professional standards in many aspects and we have generally been disappointed in our dealings. Susan is a shining example of the absolute best. There were some complications in our purchase and she dealt with every one of them diligently and gave 100% effort at all times - even at 7am. She negotiated a very good deal for her client! Susan would be our first choice of an agent every time and we have already recommended her to friends.

Seller review
Best Agent
over 7 years ago
Best Agent

I have used Susan to sell my home on 2 occasions, the most recent being in May this year. Smart and enthusiastic, she has a detailed knowledge of current market conditions, and who is buying and selling in the area. She gave good advice about the timing of the sale and was very helpful with the preparation and staging of the property. Her negotiating skills are excellent, as was indicated by our achieving a higher than expected price in a record time! Clearly, I would recommend you use Susan to sell your home!

Buyer review
Great Experience
over 7 years ago
Great Experience

We had a fantastic experience with Susan and would recommend her and Space Realty for any of your property needs.

Seller review
Exceptional service
over 7 years ago
Exceptional service

Susan definitely went well beyond the call of duty. She was at all times extremely respectful of our Mother and mindful that selling the house that Mum had lived in for many years, was a big change for Mum. Every aspect of the sale process was managed in an exceptional manner. A true professional who was always available and completely understanding. We highly recommend Susan.

Buyer review
Wonderful agent
over 7 years ago
Wonderful agent

Through an emotional buy, Susan was amazingly supportive. She is a professional yet genuine person. She will literally move heaven and earth to make things happen- very hard working! Thank you for making the experience easier.

Buyer review
Incredible human being
over 7 years ago
Incredible human being

Susan is a remarkable agent and a truly special human being. She changed everything for us. She is the only agent worth using.

Seller review
Very professional and a pleasure to deal with
over 7 years ago
Very professional and a pleasure to deal with

Susan has been a fantastic agent! She is honest, trustworthy, efficient and very professional. Susan has been extremely helpful though out the entire process, from getting our home ready for sale, during the selling process and afterwards. She is an absolute pleasure to deal with for buyers and sellers. I would highly recommend Susan to anyone - 5 stars.

Buyer review
Excellent Service & Communication
over 7 years ago
Excellent Service & Communication

We were instantly impressed with Susan’s straight forward approach and communication. In a complicated transaction, Susan remained calm and provided sound advice to all our queries at all times. Susan is both refreshing and has a wonderful professional confidence, to be admired & recommended. Thank you Susan!

Seller review
Totally professional agent
over 7 years ago
Totally professional agent

Perceptive, efficient, professional. A very capable agent and delightful person to work with.

Seller review
The best in the West.
over 7 years ago
The best in the West.

Susan James has been absolutely fantastic throughout the whole sales process. Susan has found homes for me and sold homes for me on 3 occasions. She is a dedicated professional and simply does not fail. I would recommend Susan each and every time.

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