Susan's profile

Susan's reviews

  4.9  
Susan has 392 reviewsacross 18 different locations, showing 12.
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Susan's qualities as told by our client reviews: responsive, supportive, friendly, well-prepared, honest, clear communication, local expert.
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Seller review
Couldn't have asked for more
over 8 years ago
Couldn't have asked for more

We appointed Susan to sell our property based on her deep understanding of the relevant market - and we are very glad that we did. Susan met or exceeded all of our expectations. She listened and understood our objectives, and we were always very confident that our interests were her top priority. Importantly, Susan was supported by a high quality team and all helped to ensure the property was presentated at its best and promptly ready for sale. In all of our dealings, Susan displayed the perfect combination of being personable and professional. We would certainly use Susan again.

Buyer review
Susan really cares about her client
over 8 years ago
Susan really cares about her client

Susan is a true professional with a high standard in her work ethic. Susan took the time to understand my personal need, worked with me with kindness and giving of her time generously. Its is great to have confidence in your agent and especially Susan is someone you can trust and you know is honest throughout all transactions. I can highly recommend her to all buyers and sellers Thanks Susan you are a fabulous.

Seller review
Agent with empathy and integrity
over 8 years ago
Agent with empathy and integrity

Susan recently sold our property and we were very happy with the service she extended to us. The conditions of our sale were somewhat out of the ordinary and Susan helped and facilitated the process in order to try to reduce and minimise stress. She communicated regularly with us and kept us updated with how everything was progressing. We felt very comfortable with Susan and would not hesitate in recommending her to others.

Buyer review
True professional
over 8 years ago
True professional

Susan is professional, honest and grounded. She is friendly and firm and does not try to oversell or overreach and is very approachable and considerate in the buying and selling process. I couldn’t recommend Susan any more highly as she completely understands the knowledge of the area and the market. With Susan there is no BS.

Seller review
Superb Agent.
over 8 years ago
Superb Agent.

Susan James is one of our finest and sincere Real Estate Sales Persons in this State. The immediate sale of my property on the initial House Open day, with numerous offers, demonstrates Susan's astute experience of the Perth market. Knowing this was an emotional sale for me, with the property in our family for 90 years, Susan was so gracious and understanding of my emotional ties with the Federation Cottage. Her excellent guidance and work ethic was outstanding. I strongly recommend her.

Seller review
Susan knows her stuff!
over 8 years ago
Susan knows her stuff!

It was a pleasure to have Susan as our agent. Nothing was too much trouble and we achieved an excellent result after the first home open.

Seller review
MY AGENT IS A STAR!
over 8 years ago
MY AGENT IS A STAR!

I have entrusted Susan with 2 previous sales of my investment properties which went through the process so smoothly and in record time (with minimum stress and fuss), but the last sale of my property in Mt Claremont was sold in record time (just under 2 weeks) and for almost the asking price! Again, Susan made the process so smooth and hassle free, despite her juggling so many other clients, Susan always made me feel like I was the most important person in the world, her Seller. I would recommend Susan to any seller or buyer who wants the abovementioned "premium" service. Susan, you have made my Xmas. Merry Xmas to you and your family and Happy selling in 2018. I know I wouldn't go to any other agent. Kind regards, Susan Schmidt

Seller review
Highly recommend!
over 8 years ago
Highly recommend!

We had seen that Susan was selling most of the houses around us and therefore we got in touch. From the first conversation, the communication was excellent. Susan really took our concerns and queries on board and did a great job, that we can not fault. The whole process was so much better than we had thought it may be. We felt that she went above and beyond, putting us in touch with some really helpful other people (electrician, mortgage broker, settlement agent). As well as being a fantastic agent, she is also a lovely person and was really helpful in giving us friendly and sound advise on purchasing our next home (which we weren't buying through her). Thank you Susan!! Rachel and Simon

Seller review
Exceptional agent
over 8 years ago
Exceptional agent

Never did I expect to sell my home within 2-3 days of going on the market but this is Susan James we’re talking about! Susan goes above and beyond, is super efficient, an excellent communicator and has strong market knowledge. She has sold many houses in the nearby area with fantastic results. I'm lucky I was one of those. I knew of her reputation by word of mouth - the best kind there is.

Buyer review
Exceptional agent
over 8 years ago
Exceptional agent

I knew Susan had an excellent reputation from family and friends that have used her on the sale and purchase of their properties, so she was my natural choice. Susan was professional, tireless, genuine and extremely knowledgeable. I would recommend her in a heartbeat. If ever I buy and/or sell again, she's the one. I am so thrilled with the off market property she found for me that without her I wouldn't have known about. It ticks all my boxes, is in a fantastic location, is very private and secure and I'm looking forward to making it my forever home.

Buyer review
Integrity and straight shooting
over 8 years ago
Integrity and straight shooting

I was so pleased with Susan's professionalism. You knew exactly what could and can't be done in a very timely manner. I would have NO hesitation in recommending her. A pleasure to deal with and nothing too much trouble. :-)

Seller review
All done via email
over 8 years ago
All done via email

We engaged Susan via email and set our house sale up as we are Sydney the house in Perth we swapped texts and emails and can't say enough about Susan's efficiency professional approach and dedication to getting our House sold in record time and beyond our expectation on $ so if that's the result by distance imagine her positive impact face to face with buyers...

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