Overview of Como, WA, 6152

I would like to provide some feedback regarding the recent leasing process for our rental property. Firstly, I noticed that the property was advertised as having 3 bedrooms and 2 bathrooms, when it is actually a 4-bedroom, 2-bathroom home. This is a significant feature of the property, and I am concerned that the incorrect advertisement may have reduced interest from potential tenants. Secondly, the presentation of the property could have been better. The front yard still contained a large pile of old branches that had been cut previously, and I had to visit the property myself to remove them before it was presented properly. I believe this should have been identified and addressed before inspections commenced. Throughout the advertising period, I was repeatedly advised that there was insufficient interest in the property and was asked on several occasions to reduce the weekly rent. I agreed to reduce the rent once, from $780 per week to $750 per week, as a reasonable adjustment. However, I was continually encouraged to reduce it further, despite receiving several suitable applications. What I found particularly frustrating was that, although there were applicants who appeared to meet our requirements, I was repeatedly advised not to proceed with them. In the end, I had to contact the agent and advise that I was happy to accept one of the applications and ask that the lease be progressed. I felt that this decision should have been supported much earlier rather than requiring me to insist on proceeding. I felt that the focus was placed too heavily on reducing the rent rather than securing a suitable tenant from the applications already received. I hope this feedback is received in the constructive manner in which it is intended. I would appreciate greater attention to detail in future advertising, improved presentation of the property before inspections, and more practical leasing recommendations based on the quality of the applications received.

James and the team were forthcoming, knowledgeable of the area and helped me achieve a great result. Really happy with the service they offer and would recommend them to anyone looking to rent their property.

Very knowledgeable of the current rental market.

Vivid have made getting our property ready for tenants seamless. They have helped provide guidance and management on subcontractors, insurers etc to assist while we had our hands full moving. Always contactable and when contacted always a delight to speak with.

Jessica, my property manager has been easy to communicate with and responds quickly to any questions. She explained things clearly during the process and made everything smooth for us. When we raised concerns about the property, she was approachable and guided us on what to do next. Overall, a professional and supportive experience.

Excellent communication throughout the process. Good outcome for all involved.

I had a great experience with the team leasing out my property. They were professional throughout the entire process and kept me informed every step of the way. Communication was prompt and clear, and they were quick to reach out whenever updates were needed. The whole process moved quickly and smoothly, making it a stress-free experience.

As usual, Vivid worked super hard to iron out the issues or details of listing and reviewing of tenants profile. I basically picked up from their sales agent a good investment property then passed it on to the property management department. The process is effortless. This is the best property manager I have ever worked with.

Communication was strong and professional in all fields.

I contacted Ellie to assist with preparation of my unit which had been empty for some time, because I couldn't find the time to fix what needed to be done to prepare it for rental. Ellie took on this project, arranged various painters, handymen, tilers and gardeners to get my unit up to scratch, and handed it over to the property leasing team as a lovely new rental! So happy with the communication I received from Ellie, she took everything I requested and made it happen. Thanks Ellie! Ellie took unexpected leave when the rental was about to go on the market and Luke seamlessly took over, holding the same value for communication and effort that Ellie put in, I was more than happy with all of the correspondence I received from everyone at Vivid. Thank you for taking care of me, and my little unit!