Agencies in Ellenbrook, WA, 6069

The property was successfully managed and routine matters were handled. However, I feel there is room for improvement in communication, responsiveness, and overall proactiveness. One particular concern involved a property inspection that I had specifically advised I wanted to attend. I was initially notified of the inspection date and time by email, however the inspection time was changed the day before. The updated information was sent only to a mobile number that the agency had recorded incorrectly, rather than through both email and phone contact. As a result, I was unaware of the revised inspection time and went to attend as planned but I was late since they moved the time to an earlier appointment. When I raised the issue by email, I did not receive a response until after the inspection had already taken place. As a landlord, this was frustrating as I had made it clear that I wished to attend and expected more proactive communication regarding any changes. There were also occasions where I needed to follow up for updates or seek clarification on matters rather than receiving information upfront. I would have appreciated more regular communication, stronger ownership of issues as they arose, and more proactive advice to help protect my interests as a landlord. Overall, the service met the basic requirements of property management, but there is an opportunity to provide a more responsive, proactive, and client-focused experience. Better communication, particularly regarding important changes and landlord involvement, would significantly improve the overall service experience.

We are just happy and lucky to be dealing with Bella Spyke from Xceed since 2024, she is such a warm helpful and efficient agent. And when the property is ready for lease in July 2026, she is just so quick in getting everything done from signing of the agreement, going live & to getting a tenant within just 3 weeks. If at all there's a delay it was on our part. In fact she goes all the way to help us beyond the scope of her work. We have worked with Xceed since 2015/2016 on our 1st property and this would be our second with them. We highly recommend Bella & Xceed - they are a team of wonderful, efficient and professional people (be it those we have met and those we have never met). Only Xceed for us !!

Id dealt with Jess as a tenant when I was between houses, she seemed to have the right balance of things for an effective property manager. Hence when I bought this property I thought of her to mange it. As expected she did a great job.

Response very quickly... Very professionally.

Tracy is an incredibly smart and dedicated person who always works with your best interests at heart. She’s honestly one of the main reasons we feel confident investing in Perth. Her guidance, clarity and support make everything so much easier, and she’s an absolute pleasure to work with. A big thank you as well to Sarah, who does her best as a Property Manager and ensures things run smoothly on the management side. We genuinely appreciate all the help — thank you, Preeti & Raj

We have Ben renting for almost 1 year through REMAX. We find them to be great and easy and helpful to communicate with

First time I have used the team for a rental. 2 days on the market and these guys had a tenant ready to move in the house. Very happy with the way they conduct their business.

From the first contact to leasing our property, the team at Harcourts prestige demonstrated excellent market knowledge, timely response to our questions, professionalism all through and got our property leased in no time. Overall, excellent service and highly recommended. We will use their services again!

Harcourts is best property management that I have experienced, very well understanding and fast responding to property owners need and property rental need please keep the good work and service thank you Harcourts