Agencies in Garran, ACT, 2605

Reliable people to work with, very prompt responders, had great market analysis and experience

I am writing this review strictly to commend my property manager, Frankie Droulias, for her outstanding professionalism and personal dedication. This feedback is SOLELY on Frankie as an individual and professional. After maintaining a 10-year relationship with this agency, I was compelled to leaving due to the appalling, ignorant, and dismissive behavior of former/departed staff who filled in after my most wonderful and amazingly reliable original manager of many years went on maternity leave. I was constantly met with excuses of being "too busy" or "understaffed," which resulted in ongoing issues and left me feeling completely undervalued as a long-term client. Please note that those hopeless staff are gone. When Frankie took over, this miracle worker angel completely turned things around. Even though she is just as busy as anyone else, she never uses it as an excuse. She is all about getting things done to a high standard and focuses entirely on quality. Crucially, Frankie treats clients with absolute fairness and respect; she will never put a client in a corner in a discriminative way. She is highly skilled, deeply serious about her work, and echoes the high standards of the wonderful property manager I had years ago. What sets Frankie apart is her genuine care: she takes full responsibility, provides reassurance, and consistently follows through on her word. Frankie is exactly what this industry really needs, and I applaud her. Thank you so much, Frankie. You are an absolute star, a strong rock for us landlords, a kind wing for tenants and a huge credit to your profession! How about an impressive extra bonus for her awesomeness or perhaps let her own some of the company? You won't regret it!

All my dealings with Lj are always ones that leave me happy. They are amazing communicators, timely, professional, very knowledgeable, friendly & empathetic. I could not recommend the Belconnen team enough - Taylor the Property Manager and Jeanette & Effie from the leasing team are all amazing people.

Kelly is always happy to take our call to discuss various topics regarding our property. She has been very helpful, diligent in finding a new tenant.

Kelly Murphy was very responsive to my request for an inspection. I asked for a family tenant and she provided me with one. She also surprised me by managing to get me rent on the property which was on the upper range of what she said she could get.

Kelly and the team have been managing a number of our properties for the last 2 years. In this time, we have been informed with any status changes as soon as they happen. The leasing/ releasing process has been a breeze, and the properties have been kept in great condition. We put this down to the fantastic management team. We have no hesitation recommending the services of Kelly and the team.

I inspected the property twice before I finally moved in. The Hawk Real Estate Agent was patient, understanding, and really helpful during the whole process of communication.

• The team consistently ensures the property is well looked after. • Any maintenance issues are addressed promptly and professionally. • Regular inspections and clear communication give me confidence that the property is in good hands. • Communication has always been timely, clear, and proactive. • The staff are approachable, knowledgeable, and committed to delivering quality service. • I feel reassured knowing that my property is managed with care and professionalism.