15 days ago
Exceptional service and support
My husband and I recently bought my grandmother's old apartment after securing support from the extended family. It was our very first purchase and it needed to be fast-tracked to pay for my grandmother's new accommodation in a nursing home. We were unsure about all the ins and outs and felt like we'd jumped into the deep end.
Fabio's very knowledgable and no-nonsense broker, Katie, was able to review a range of different options and scenarios for us and present the most competitive home loan products that would best meet our needs. We are forever grateful to Katie for her being a great listener and willing to go out of her way to look after her clients.
When it came time to settle, Jeremi was able to chase the solicitors who'd been sick with covid and had other misadventures that had delayed the settlement process. Jeremi understood our situation and went out of his way to make sure the settlement went ahead as quickly as possible. Without Jeremi's persistent follow-up, we would have been faced with a series of other complications.
We simply wouldn't have received this level of support and service with a big corporate. Fabio's whole team was a pleasure to work with from start to finish. They made a nerve-wracking process as smooth and efficient as possible. The Simply Finance team is focused on making sure their customers are happy and this is evident at every step of the way.
For exceptional service and support, we highly recommend Simply Finance.