Overview of Macquarie Park, NSW, 2113

Laurice and her team at Aurora provide a very high standard of customer service. I received plenty of communication from them regarding my rental so I was aware of how things were progressing every step of the way. All my interactions have been friendly whilst being professional, and nothing was too much trouble. I would recommend Laurice if you’re looking for stress-free property management.

Highly recommend the agency

Very good response especially when we're away overseas they manage to keep us up-to-date and manage with all maintenance necessary repairs via email. We have been using them as our agent since 22 Sept 2003(more than 20 years) carry down from their previous partners, prior to company name change to Aurora. We're please with the way they handle the property n make sure that all requests are handled in a professional manner.

Laurice at Aurora has been amazing with managing my property. From her high expectations of the condition of the property when doing inspections to her communication with me about maintenance, inspections, listing the property for rental and screening applications for rental. She has assisted me with seeking quotes for blinds and painting, reporting issues to the Strata Managers and just generally very efficient and professional. She responds promptly to both email and phone calls and is always upbeat and polite in her manner.

Jennifer is an EXCELLENT property manager! She is : a great communicator – all her responses are timely, as are her actions ; proactive – cares about making sure the rental of my property is positive, professional and thorough; sound market knowledge – provides very solid and helpful advice that has been of great assistance for my decision making; maintenance issues are dealt with quickly and efficiently, again with great communication and quality quotes etc, ensuring both the tenant and I get a good outcome. I can’t speak highly enough of her.

A broken lease turned my investment property into a non-performing asset losing more than $2,500 per month . Senior Property Manager Ms. Jennifer Chang had a financially secure new tenant in the property within 14 days , quickly returning the property to its productive role with an improved financial yield . I was kept informed at every stage of the evolving process . This was impressive display of Ms. Chang's energy , market knowledge , communication skills and attention to detail .

Lee Gooley, Senior Property Manager and her support team efficiently coordinated the professional repairs, cleaning, property inspections and the vetting of potential tenants prior to the rerental of our property. Based on the management of this process we would recommend this organisation.

Great service and accommodating service by Daniel. My agent, Laurice was on leave during festive season and Daniel, Laurice's manager stepped in handling everything seamlessly and responding to every requests and questions I have to minimising vacancy time. It's good to have a property manager that have supportive team members to lessen owners anxiety at today's economy. Thank you Daniel and your team!