Agencies in Monash, ACT, 2904

When renting through another agency, our landlord was looking to sell and we met Sally. When she learned we had been trying to move without any luck, she was empathetic and together with Casey quickly helped us lease exactly the type of house we wanted, despite how difficult our requirements were. Our new lease was managed by Casey, by far the best property manager that we’ve had and sets the standard others should aspire to. If every property manager was more like her, renters and landlords would both be much happier! Casey took the stress out of renting by being understanding, flexible and approachable. She proactively resolved issues before they became problems, sometimes before we noticed them, such as arranging repairs to the shower grouting to avoid costly repairs later. When she couldn’t immediately resolve something, Casey was always easy to reach, kept us informed and worked swiftly. When the air conditioning failed just before summer and repairs were delayed outside her control, she clearly explained the situation, gave us a timeline, helped us understand the landlord’s perspective, and went above and beyond by bringing us a portable air conditioner the very next day to use until the system was replaced a week later. If unexpected issues occurred, Casey was flexible and supportive. When a close relative passed away, we asked last minute to reschedule an inspection. Casey was immediately accommodating and showed genuine kindness and compassion. When our lease was coming to an end because the owners were moving in, before we even asked, she found us a perfect alternative rental that checked all the boxes, while also addressing issues we’d experienced in our previous rentals from earlier conversations. She had the lease completed in under half a week, with most of that time due to my delays responding. Throughout our lease, I’ve told family, friends and colleagues about how incredible she has been and have nothing but the highest praise for Casey!

I had an excellent experience working with my rental agent (Casey) and would highly recommend them to anyone looking for a professional and reliable property professional. From our first interaction, their communication was outstanding. They were responsive, approachable, and kept me informed throughout every stage of the rental process. Any questions or concerns I had were addressed promptly and clearly, which made the entire experience smooth and stress-free. Their knowledge of the local rental market was impressive. They provided accurate advice, explained market conditions clearly, and helped me understand my options so I could make informed decisions with confidence. Their expertise was evident in every conversation. I was also particularly impressed by their negotiation skills. They worked diligently to achieve a fair outcome while maintaining a professional and respectful approach with all parties involved. Their ability to navigate discussions effectively gave me confidence that my interests were being well represented. Most importantly, their professionalism never wavered. They were organised, trustworthy, detail-oriented, and genuinely committed to delivering a high standard of service. Their dedication and positive attitude made what can often be a challenging process feel straightforward and well managed. Overall, the quality of service exceeded my expectations. I would not hesitate to work with them again and would gladly recommend them to anyone seeking a knowledgeable, communicative, and highly professional rental agent.

We had a great experience with Casey and the team at LJ Hooker Tuggeranong managing our property over the past year. As we were living overseas, it was really reassuring to know our home was in such capable hands. Casey was always friendly, quick to respond and kept us updated every step of the way. She was professional, approachable and very thorough, and we really appreciated the care she gave to both our property and our tenants. The whole process was smooth from start to finish, and whenever any maintenance issues came up, Casey communicated clearly and helped us make informed decisions. We'd also like to thank the wider LJ Hooker Tuggeranong team (Sally & Andrew). Everyone we dealt with was professional, warm and easy to work with. We wouldn't hesitate to recommend Casey and the team to anyone looking for a reliable property manager.