Agencies in Townsville City, QLD, 4810

Cheyenne, our property manager at Ray White in Townsville, I cannot recommend her highly enough! From the very first interaction, Cheyenne displayed an incredible level of professionalism and dedication. Her communication skills are outstanding—she always kept me informed and responded promptly to any questions or concerns I had. What truly sets Cheyenne apart is her genuine care for her clients. I felt supported every step of the way, and her proactive approach gave me confidence in her management of our rental property. Thank you, Cheyenne, for your exceptional service and for making this process so easy!

What an amazing team at raywhite a special thanks to all the girls who went above and beyond to help ease my nerves and getting our first investment property tenanted with a hassle free process . Truly thankful for all of your support and dedication to getting the job done

Maddie and Camille are such hard working knowledgeable young woman. Moving from one rental (which was managed by Camille) and moving to another rental (managed by Maddie)was so seamless and both of these ladies helped so much. I rate customer service 1000/10, ❤️

Thank you Nicole, Tarnya and the rest of One Agency team for your excellent service!

I've had a great experience with Sophie as my PM. Everything get's done in a timely manner and her response is quick. Thanks

Sophie has made the process for my family leaving our own home behind, relocating 3000 kms away and re-entering the rental market after years of being home owners SO EASY. Sophie was able to walk me through the application process with her industry knowledge and was able to answer queries that we had about the region that saved us so much time in chasing things up and it meant that our move was super smooth - Sophie was easy to communicate with and when a few things went astray (10 hours into a 30 hour cross country drive with 4 kids and 2 dogs) I accidentally filled my car with petrol instead of diesel, then after getting back on the road after 4 hours of midnight mechanics my daughter hit a kangaroo and wrote her car off, this meant arriving to collect the keys to our new home was going to be some time during the night - Sophie was flexible and prompt in finding a solution and saving the day and ensuring we would still have a roof over our head. Sophie was also able to sketch a floor plan of the property from memory within the same day that I requested it so I could plan for furniture needs. It was pretty accurate to Sophie! Walking into the property was a huge relief - the power was on, the house was very clean and well presented, such a huge relief! I actually look forward to this chapter of my life renting and the only thing that would make the situation better would be if Sophie could be the property manager for my house in Victoria as I am about to rent it out and am seeking a person who has the same skills and professionalism and the hard to find personality that makes a property manager easy to approach with any queries. I don’t dread or feel like I need to avoid contact with Sophie, she is just that special sort of person.

The day to day management is mostly ok. Our primary contact is personable and is helpful. However, we've had a number of examples of items requiring maintenance not updated at exit (on exit inspections) and then we get a list of items the new tenant notices, some of which should have been addressed by the previous tenant, which then we have to pay for and the new tenant is inconvenienced. Given our experience with other agents in Townsville, I'd say average or just above... not at the same standard as the rental property agents we use in Brisbane. Processes seem to be good. Exit and regular inspection reports are good documents, just needs some more attention to detail when completing those.

Staffs are very professional and responsive

communicated well, followed up with me when needed.

The application process was very straightforward and easy to navigate, and the agent was very reasonable with allowing us a little extra time to come up with the 2 weeks rent and bond money to secure the property. First National have been great so far and we're very happy.

As a first-time landlord, renting out my home that I absolutely adore so I could pursue an opportunity in another city was a daunting experience. It had been many years since I had rented as a tenant myself, and the whole process felt unfamiliar and overwhelming. Before choosing an agent, I did my research and spoke with both landlords and tenants. Time and time again, I heard positive feedback about the Helen Munro/ First National team. From my very first interaction, the team made the process incredibly easy. They understood just how much my home means to me and took the time and care to ensure every detail was covered. Their professionalism, communication, and genuine understanding gave me complete confidence throughout the journey. I couldn't recommend the team highly enough. Thank you so much to everyone at First National for making what felt like a daunting process such a positive experience.

We’re very prompt on getting back to me on emails and phone calls