Overview of Traralgon, VIC, 3844

Communication could be better. The property manager is either at a meeting or out of the office. The call is returned but as a teacher it is difficult to answer whilst teaching . The staff are very respectful towards me. I am not too sure about how staff keep up to date with things like electricsl requirements and the laws of rental properties . Staff are very professional in their work.

Usually very responsive.

Market knowledge is very good thats why we got house very quickly

Stacey has been great to work with as my property manager. She’s always quick to respond, keeps things clear, and follows up on any requests without fuss. I really appreciate her support and would definitely recommend her.

Jada have been great to deal with so far. Super easy onboarding of new tenants. Best property manager experience we've ever had.

Agents are very accommodating, you can communicate with them easily and helped me with all my inquiries and needs.

I had a positive experience working with Janine as my agent. She was professional, approachable, and helped make the moving process smooth overall. I appreciated her assistance and communication throughout the tenancy process. The only negative experience occurred on my move-in day (3 Feb). I agreed to move in on that date after confirming I had arranged gas, electricity, internet, and movers. Janine told me she had switched off the main electricity meter and taken a photo. After the movers finished, I discovered there was no power. A friend helping me checked the meter box and found it was actually still on. I contacted my electricity provider late in the day but couldn’t resolve the issue before they closed. I was exhausted, stressed, and unable to stay in the unit due to the heat and darkness, so I had to drive an hour to Leongatha to stay overnight. Power was only connected the next day after I followed up urgently. When I later discussed the situation, I was advised that checking the meter is the tenant’s responsibility. While I remained calm, I felt disappointed because I had relied on earlier confirmation. In hindsight, I could have double-checked myself, but clearer communication would have prevented the issue. Thankfully, once power was connected, everything proceeded smoothly. Overall, aside from this initial inconvenience, my experience with Janine and the agency was professional and positive.

Very good service, quick and easy to deal with, made the whole process a breeze. Got us into our new home extremely quickly, Janine was a massive help, highly recommend.

Communication could be better. The property manager is either at a meeting or out of the office. The call is returned but as a teacher it is difficult to answer whilst teaching . The staff are very respectful towards me. I am not too sure about how staff keep up to date with things like electricsl requirements and the laws of rental properties . Staff are very professional in their work.

Usually very responsive.

Market knowledge is very good thats why we got house very quickly

Stacey has been great to work with as my property manager. She’s always quick to respond, keeps things clear, and follows up on any requests without fuss. I really appreciate her support and would definitely recommend her.

Jada have been great to deal with so far. Super easy onboarding of new tenants. Best property manager experience we've ever had.

Agents are very accommodating, you can communicate with them easily and helped me with all my inquiries and needs.