Helen was recommended to me by a friend for being very knowledgeable and great to deal with. And I can only support that. Helen made the whole process from start to finish very easy. She is a great communicator, always quick to respond; has endless patience to answer any and all questions in great detail and is very knowledgeable.
Helen was fantastic from start to finish. Helen provided clear and accurate information prior to us submitting our offer and was efficient in collecting the required information when obtaining our loan. Helen communicated deadlines and actively worked with the parties to ensure our timelines were met. Above all, Helen was approachable, would provide instant response and hold our hand when we needed it during an uncertain process. Would highly recommend Helen.
I can’t thank Helen Gray enough for all her help in securing my home loan, to buy out my ex partner. She is not only incredibly knowledgeable and professional, but also genuinely caring and patient, through an emotional time for me. My journey to being financially ready was a long one, but I knew she was the one for me when she told me she was ‘up for a challenge’. She helped me by explaining every detail in plain language and making sure I understood all the bank jargon that would have gone over my head. She took the time to find the right loan for me, and always kept my best interests at heart. I felt confident from start to finish, as she was confident, and now I get my grandchildren moving into the house when my ex moves out, win win! I wouldn’t hesitate to recommend her to anyone looking for a broker who knows her stuff and actually cares.
We had an outstanding experience working with Helen Gray. From start to finish Helen was professional, knowledgeable, and incredibly supportive throughout the home loan process. Her market knowledge was excellent — she explained our options clearly and guided us in making the right decisions with confidence. Communication was prompt, transparent, and reassuring, which made a potentially stressful process feel smooth and manageable. We truly appreciated her attention to detail and her willingness to go the extra mile to ensure everything was handled efficiently. We couldn’t have asked for better service and would highly recommend Helen to anyone seeking a reliable and professional home loan agent.
Helen’s knowledge and can do attitude has put us in our dream home, after multiple changes and a slow market, we still managed to get our dream house. We have been using Helen for multiple years on a range of properties and that is the reason why we still keep coming back and only want to deal with Helen. Her experience and knowledge is priceless and positive attitude is key to our relationship. Well done Helen.
Helen is the best. Hands down. She is honest and striaght shooting, knows what she's talking about, and breaks down the complicated/confusing process of getting a loan as easy and smooth as it could be. She is always there to chat through anything that doesn't make sense and is onto things in a very timely manner -- which was key for us because we were working on a strict timeline. We would recommend Helen to any and every one. She is a super star!
Helen worked smoothly and efficiently to ensure a quick and easy refinancing of our home loan. Her incredible communication kept us up to date every step of the way, and her insight and experience allowed for a great outcome with minimal input from us. We’re thrilled to be able to work with Helen again after collaborating on our initial home loan, and cannot recommend her highly enough!
Thank you Helen for your patience. I ended up being a really long search for our property. Helen was always checking in when required and guided us through to make sure finances weren't a stressor.
⸻ We just want to say a big thank you to Helen for all her help. She made the whole process so much easier and was always friendly, helpful, and professional. It was great having someone we could trust to guide us through everything.
Helen made the purchase of our first home an absolute breeze! Her professionalism, communication and knowledge was outstanding which gave us peace of mind that we were in good hands. The whole process was smooth and stress free. Helen provides a personalised service which is customer centred. We cannot recommend her enough!
My husband and I started with Helen guiding us on the deposit we needed to have for our first home. Helen worked tirelessly on explaining the exact figures, what grants we could apply for and what we needed to do next. Helen guided us the whole process. I have heard so many horror stories on purchasing first homes but with the help of Helen everything felt like a breeze. Helen was extremely responsive and if she didn't have the answer for us she would find it, and find it promptly. The client portal made everything so easy, we just uploaded documents and Helen sorted it from there. We could not be more grateful for the guidance she provided us and all the hard work she put in for us to get into the market and off the rental round about. I couldn't recommend her service or speak higher of Helen. Thank you. ☺️
Helen and the Team at FBT were nothing short of amazing to work with. They were helpful throughout the process, and the communication was exceptional. Thank you Helen and Lucky for helping me purchase my new home!
