Simon's profile

Simon's reviews

  5  
Simon has 70 reviewsacross 50 different locations, showing 12.
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Simon's qualities as told by our client reviews: supportive, reliable, friendly, responsive, well-prepared, clear communication, local expert.
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Refinanced Loan review
Seamless process
about 4 years ago
Seamless process

Simon and Gerhard have yet again made it a simple and easy process. They were ahead of the game when they made suggestions regarding my mortgage completed all the paperwork and saved me a lot of time and more importantly money by fixing at the right time at the right rate Thank you

Refinanced Loan review
Pleasant, competent service
about 4 years ago
Pleasant, competent service

Our financing was not so easy and the lender pedantic and pretty unbending. Nevertheless Simon and Gerhard walked me thru the experience, always pleasant, always quickly responsive and eventually able to get the intransigent lender to permit an exception to their rules. The migration from paper-based to digital was in process during the transaction which caused quite a bit of repetition, but all ended well.

Refinanced Loan review
mortgage transfer from bank to finance company
over 4 years ago
mortgage transfer from bank to finance company

We had a particularly nasty experience with the bank when they cancelled an interest only arrangement for >$3 million to one of P&I without telling us for 5 months. This resulted in doubling monthly payments plus a hit for 5 months unpaid principal payments. We had run that account for >12 years without a hitch. I was getting desperate as the banks were not interested in our situation until I was introduced to Simon. He took control, introduced us to La Trobe and managed all the messy transfer arrangements covering three accounts. It took months and masses of paperwork but Simon helped all along, even helping with the new experience of virtual signatures. Thanks again Simon, I would happily recommend you to anyone in a similar situation.

New Purchase review
Professional service tailored to my needs
over 4 years ago
Professional service tailored to my needs

I highly recommend Simon for his professional knowledge and service. He listened to my needs and tailored a solution to fit. We discussed various options before I settled on one which was right for my circumstances, and then Simon put the wheels in motion. My whole experience was smooth and stress free.

Refinanced Loan review
Extremely helpful and knowledgeable
over 4 years ago
Extremely helpful and knowledgeable

With multiple compliance and complex details to navigate, Simon was helpful with it all, especially with providing essential nutshell summaries of our progress and meeting expectations. The changing landscape of finance with current rate uncertainty and shifting bank loan criteria requires someone who knows how to navigate these on time; Simon was certainly up to the task! We highly recommend his services.

Refinanced Loan review
Incredible customer service when building a new house
over 4 years ago
Incredible customer service when building a new house

We worked with Simon to get construction finance for our new home. It was a complicated project made more so by the pandemic. Simon took us through the process of obtaining the loan but also helped us with various components while we were building. We are now working with Simon to get finance for an investment property. I can’t recommend Simon highly enough.

New Purchase review
Trusted Broker Who Really Listens
over 4 years ago
Trusted Broker Who Really Listens

We contacted Simon for our most recent loan when we realized we just weren't going to get what we wanted from our existing bank. My last two mortgages have been with the big four, but I had forgotten how good it was to have such personalized service. Simon was excellent in finding not only a highly competitive loan rate but paired us with a lender that suited how we wanted to manage our finances. He's personable, knowledgeable and patient, he's also got an excellent reputation in the industry for good reason and we couldn't highly recommend him enough.

New Purchase review
Very grateful for the quick turn-around
over 4 years ago
Very grateful for the quick turn-around

We first made contact with Simon after we were advised by our financial adviser that the mortgage broker we were going to use, was charging us double in fees to that of Money Quest. We had a tight turn-around of 16 business days. Simon made no promises in meeting this deadline but said he could only try. Simon and his team were dedicated from the start with great attention to detail, work ethics and constantly escalating the urgency to the bank. Simon was always there to answer any questions, assist us with paperwork and kept things simple for us mere mortals to understand. There were no hidden fees. The 16 day turn-around was achieved, and we can’t be more grateful to Simon and his team. Thank you for all your efforts in achieving the end goal of a relocation loan. We would definitely recommend Simon and Money Quest to anyone looking for a financial loan.

New Purchase review
Above and beyond
over 4 years ago
Above and beyond

After failng to secure funding through another broker because our transaction was not straight forward, we were referred to Simon. He went above and beyond, and secured us a lender at a great market rate. Thanks Simon.

New Purchase review
Great experience and support from Simon
over 4 years ago
Great experience and support from Simon

We have been trying to but our dream property for over 12 months, all this time Simon was always available to provide a professional and friendly advice, provide all the information needed to push our loan forward. Always keen and available to provide solutions to any unexpected situation. Overall Simon is a nice and friendly professional, which will be a great value to anyone in need for guidance and support while looking for the best loan.

Refinanced Loan review
Personal and professional to deal with
over 4 years ago
Personal and professional to deal with

Simon was great to deal with, very responsive and knowledgeable. He was able to source the finance we needed, where others were not able to.

New Purchase review
So easy, excellent communication and fantastic result with best rate
almost 5 years ago
So easy, excellent communication and fantastic result with best rate

Simon and his team were so easy to deal with. Very professional and kind, walked us through all our options. were very patient whilst we flip flopped from one option to another. In the end we had a seamless settlement in the Queensland market where there is no room for error. Would 100% use Simon and hi team again. In fact we will be getting in touch this week for stage 2 of the investment property plan!!

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