We have been with Robinson in the past and we regret leaving. We rented through another real estate, and let me tell you these guys are amazing! They make leasing super easy, are really responsive, and treat you like humans versus just people renting their property. They gave us places to live and worked with us every step of the way. Highly highly recommend Robinson Property and their amazing staff for any property needs.
Robinson Property
Have not rented for many years, homeowner moving for a career promotion. mostly very helpful but a little slow to respond for issues, eg tv antenna, reasonable time frame for issues with lights ,locks etc. 1 week to respond after flagging the issue on the Monday not dealt with til the Friday and as we know nothing happens on a Friday. Long waiting times for reception, phone answering , if phone busy, unable to get through in 25 minutes! Receptionist possibly new but not particularly friendly tone possibly needs some more training on customer service! On arrival with furniture truck unable to access front door causing angst and extra costs to me to cover delay to access unit. Inability for reception to take calls very frustrating at time.I realise its Covid 19 and staff either working from home or limited and I'm not the only person in the world but my experience would have been enhanced if I had been able to communicate more promptly with a staff member that could have helped me . Saying that Susan from for maintenance was very helpful and polite when at last I spoke to her .
Robinson Property
I have found all Robinson Property staff to be professional at all times. They are knowledgeable, courteous and very helpful in managing real property. Well done!
Robinson Property
Josh got a new job interstate- so we needed to rent out our Newcastle East apartment. We are first home owners, and had never leased a property before. To add to the stress of an interstate move- I had a 6 week old baby and the COVID19 situation escalated. I met with three real estates before selecting Robinson - based on the interpersonal experience I would recommend them - Julie was helpful and understanding with us and had genuine interest in finding a suitable renter for our home. Based on products on offer I would also recommend Robinson- they have a self-managed rate which we were originally planning to use with some family help to manage the property inspections (we went with the standard rate instead as a result of the pandemic). I’m now 2 months into the experience and I am really pleased with our arrangement- Robinson are responsive to any email or call, and I feel they care about us as owners and the renters. Given that I have worked with them in a time of significant flux and uncertainty in March 2020 when everything was changing rapidly - I feel the 5 stars has been hard earned!!
Robinson Property
Robinson property have been a pleasure going through, we have recieved quick responses to all our needs and have never felt alone
Robinson Property
We have now been renting 3 months and Robertson's have been great. Appropriate level of contact and technologically advanced with thorough maintenance programs and follow up. From previous agents in the past, Robinsons are far head!
Robinson Property
We have used Robinson Property for a number of years and they have a been very professional in their dealings. Their attention to every detail and their record keeping is first class. Any problems are discussed and if required they engage service providers to carry out repairs. I would make particular mention of Jacinta Stonestreet who has been excellent in her attention to our property.
Robinson Property
The letting team at Robinson Property bring skills and tact to their role in selecting a suitable tenant for our property, and make their recommendations when all the required references and checks have been obtained.
Robinson Property
Very easy, straightforward inspection and application process, especially in light of COVID-19. Staff were helpful and quick to answer any questions.
Robinson Property
Was so relieved Robinson Property were able to quickly lease my unit during an obviously challenging time for everyone. And the tenant is lovely. Thank you for the dedication.
Robinson Property
The team at Robinson Property managed to re-lease our Broadmeadow property at the existing rent, in these current uncertain times. Great job.
Robinson Property
I have used this agency before on a different property and requested the same manager I had then, namely Karen Tannock., who is extremely capable. Julie who manages the letting of my property gave me very good advice which I “eventually” accepted.
Robinson Property
