My agent was responsive and supportive during my tenancy. Her attention to resolving any property issues that arose was excellent - I felt heard and supported. Thank you Jacinta and team!
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Having dealt with BPG for 15 years or so we have been very satisfied with their service. Currently we are dealing with Trudi who has been very efficient and a good communicatior. Our only issue has been a large percentage of tenants recently have been breaking the lease but I do not believe this has been poor selection by BPG. More the transient nature of renters
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I felt agency employees making a real effort to rent our property and kept us up to date with progress.
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The staff is very friendly, welcoming and accommodating.
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I highly recommend Buxton for managing tenancy agreements for investment properties. They always pay the rent on time and keep me up to date with any issues that as an owner I need to be made aware of. My contact Ben has been very professional and easy to deal with.
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Great to deal with and well informed, quick processing and well set out buisness.
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The team at Buxton Ballarat are easy to work with and always get the job done efficiently. They have been an excellent managing agent for our investment property and can highly recommended them.
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Thank you Claire for your ongoing professional service. We feel that we are in good hands with you. I highly recommend Buxton Ballarat - they know their stuff, they provide solutions to any problems and keep you in the loop. Thank you!
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Trudi really knows her stuff. She got my house rented out at a price I wasn't expecting to receive and got tenants in there quickly. She is fast and on top of any issues so I know I am in good hands when an unexpected issue comes up
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I recently moved into a rental in the new year. When I attended the inspection for the house prior to moving in it was in a poor condition from the previous tenants although I was assured by the agent it would be cleaned and fixed before anyone moved in. After my application was approved and it was move in day I went to go check out my new rental home. Upon entering the house I instantly noticed it was still in a disgusting condition, the previous tenants had cleaned next to nothing. There were missing doornobs, no light bulbs, the oven was not cleaned, dishwasher full of dishes and they had also left a bunch of property I do not claim ownership of. The tiles were dirty and marked, rubbish all over my front lawn and upon ascending upstairs every room with carpet stunk of cat piss! The walls were so badly cleaned that there was cat poo and litter scraped up on several walls and doors. There are enormous marks on the walls with missing paint that looks atrocious and blinds not attatched. To explain to you how terrible of a condition this property was left in would be an understatement, but to it put it in to perspective not even my toilet seat would stay attatched to the toilet. 3 weeks, nearly a month in of my new rental I have heard no word back from the real estate and I have been left with other people's mess, meaning I have had to try and fix a lot of these problems myself. When I addressed these issues I was informed I had to make a maintenance request. It's outrageous I've been told to make such a request when the issues were made prior to my move in. Lovely people but I'm furious and disgusted of how they decided to palm this off to me.
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Hi There Since having Jacinta on my account as a Landlord, I have had the best service and response. Jacinta has been brilliant to work with and I am now moving my other property to Buxton because of Jacinta's great work, as I feel as a Landlord I know she will get things done. Thanks Jacinta
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The experience we had to resolve a quick or rather immediate acquirement for the property 71 Victoria street was intense and the all staff involved did an amazing job to help it all happen in the very tight timeframe. thanks again for all your support. Michelle Fields
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