Our profile

Our reviews

  5  
811 reviewsacross 36 different locations, showing 12.
Our qualities as told by our client reviews: reliable, responsive, friendly, supportive, honest, clear communication, local expert.
Was this helpful?
Seller review
Allison rd sale
almost 4 years ago
Allison rd sale

James and Deb, have both been so very professional, reliable, honest and hard working for our Mount Eliza sale, and an absolute pleasure to work with in a challenging market! I'd highly recommend putting your house and faith in Impact to achieve great results!

James Merchan

James Merchan

  5   (386 reviews)
Buyer review
James' team were fantastic!
almost 4 years ago
James' team were fantastic!

Genuine people, easy to speak with and lovely to work with throughout the whole process. We initially spoke with Ronnie over the phone, then met her at the first open, then John at the second inspection and throughout the purchasing process. Throughout the whole process your team have been fantastic. We really appreciated your non-pressured approach, your transparency and honest conversations and letting us go at our own pace when soaking in the property and deciding whether it felt right. We are thrilled to have found our new home! Thanks again so much!

James Merchan

James Merchan

  5   (386 reviews)
Seller review
Great Result. Great Experience. Great Agent
almost 4 years ago
Great Result. Great Experience. Great Agent

James, John and the team did an outstanding job with the sale of our property. Communication and follow up was spot on, keeping us abreast of any progress all the way through the campaign. Their hard work and diligence led to a great result in a very challenging market. Special shout out to John Merchan who went the extra mile to help achieve the result. If you are looking to sell, I would highly recommend engaging James, John and the team at Impact.

James Merchan

James Merchan

  5   (386 reviews)
Seller review
Great Result, Genuine and Professional.
almost 4 years ago
Great Result, Genuine and Professional.

Adam was a fantastic negotiator and achieved a great result on the sale of our home. He was genuine, professional and just really easy to work with - which was so refreshing. I would highly recommend him to anyone looking for an honest and expert opinion (and of course - a great price)!

Adam Hanley

Adam Hanley

  4.9   (130 reviews)
Seller review
Great Result, Genuine and Professional.
almost 4 years ago
Great Result, Genuine and Professional.

Adam was a fantastic negotiator and achieved a great result on the sale of our home. He was genuine, professional and just really easy to work with - which was so refreshing. I would highly recommend him to anyone looking for an honest and expert opinion (and of course - a great price)!

Adam Hanley

Adam Hanley

  4.9   (130 reviews)
Seller review
Outstanding Customer Experience
almost 4 years ago
Outstanding Customer Experience

James, Deb and Ronnie from Impact Realty worked diligently with integrity to get an amazing result for our recent sale of our Mount Eliza property. Communication was always friendly and timely, there was nothing to hard for the team. We really appreciated their refreshing business approach. Do not hesitate to engage the team at Impact Realty.

James Merchan

James Merchan

  5   (386 reviews)
Seller review
Quick sale in a falling market
almost 4 years ago
Quick sale in a falling market

The Impact team were fantastic; providing excellent advice, direction and support to maximise our sale potential. The de-clutter and styling advice and photos presented our home at its best for for sale. Their follow up after the inspections was timely and comprehensive, therefore we would recommend the Impact team in this local market.

James Merchan

James Merchan

  5   (386 reviews)
Seller review
Ben has been fantastic.
almost 4 years ago
Ben has been fantastic.

We meet Ben at a home he was showing and we found him to be friendly, honest and not pushy. We then decided to seek our home with him. We then looked at a house he was seeking and decided to buy from him as well. Been had been great through this whole stressful process. We would recommend Ben.

Ben Cadd

Ben Cadd

  5   (37 reviews)
Buyer review
Deb and the Impact team are amazing.
almost 4 years ago
Deb and the Impact team are amazing.

We've had a great experience with Deb Merchan and the whole Impact team from open house, offer stage and closing. Clear, informative and thorogh communication. We genuinely felt they were as excited for us as we were in securing the house.

James Merchan

James Merchan

  5   (386 reviews)
Seller review
A delight indeed. We felt confident that James understood our needs right from our initial meeting.
almost 4 years ago
A delight indeed. We felt confident that James understood our needs right from our initial meeting.

James's knowledge of the value of our land and home was a breath of fresh air. He handled our sale with the utmost integrity and professionalism. James and Deb Merchant have a sound understanding of every step that is required to sell your home. They have created a team who regard your needs as they would their own. We are so grateful to James and Deb and all the skilled Impact Mt Eliza team for their direction and care. We highly recommend Impact Mt Eliza to anyone intending to sell their property. Thank you Impact Mt Eliza.

James Merchan

James Merchan

  5   (386 reviews)
Seller review
a very honest experience
almost 4 years ago
a very honest experience

ben was readily available to me in an honest and meaningful way, he made this amazingly stressful process by his integrity and honesty a lot easier to manage and i do recomend him to other sellers.

Ben Cadd

Ben Cadd

  5   (37 reviews)
Seller review
Excellence at its best!
almost 4 years ago
Excellence at its best!

We highly recommend Ben. An honest, professional and humble agent. A genuinely nice person. Ben sold our home in one week with an offer above our expectations. Ben also reduced the stress associated with selling.... we could not have asked for a better agent :)

Ben Cadd

Ben Cadd

  5   (37 reviews)
373 - 384 of 811
Impact Realty Group Mount Eliza | Frankston
Contact Impact Realty Group Mount Eliza | Frankston
What information would you like?
© 2026 RateMyAgent