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Our reviews

  5  
811 reviewsacross 36 different locations, showing 12.
Our qualities as told by our client reviews: reliable, responsive, friendly, supportive, honest, clear communication, local expert.
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Seller review
Completely satisfied
over 5 years ago
Completely satisfied

James’ efforts were crucial in making and completing our sale. Throughout the process, James was professional and displayed initiative in our interests. I would happily recommend James.

James Merchan

James Merchan

  5   (386 reviews)
Seller review
Fastest Sale Ever
over 5 years ago
Fastest Sale Ever

Our experience of working with James Merchan and his team has completely exceeded our expectations. He conducts his business with integrity and honesty. His whole team went above and beyond to look after us and our home and managed our sale in a stress free process. It was the fastest sale I have ever experienced - ask James, it's a great story. We highly recommend James Merchan and his team.

James Merchan

James Merchan

  5   (386 reviews)
Seller review
Hard working agent exceeding expectations
over 5 years ago
Hard working agent exceeding expectations

James did a fabulous job selling out house . He achieved an amazing result having our property on the market for a few days having 16 inspections and 4 offers exceeding our expectation by over $100,000. Hard working professional who Cleary loves what they do.

James Merchan

James Merchan

  5   (386 reviews)
Buyer review
Puts the joy back into buying a home.
over 5 years ago
Puts the joy back into buying a home.

Our experiences with James (and John from Impact) were extremely positive. James puts time into finding out his buyer’s needs and brings them together with compatible properties/vendors. An agent who is diligent and clever in his approach so never needs pushy tactics. Honest about property values, so vendors expectations are met quickly, and buyers are not disappointed. I would not hesitate to recommend James and Impact to buyers or sellers and he would certainly be my “go to” for any future real estate needs. A pleasure to deal with this professional team.

James Merchan

James Merchan

  5   (386 reviews)
Buyer review
Epitome of Exceptional Service
over 5 years ago
Epitome of Exceptional Service

Buying a house can be daunting, time consuming and stressful. But with James and John, it was a walk in the park. Extremely proficient. They were prompt, reliable, knowledgable and most of all genuine. These guys know how to get a deal done right!

James Merchan

James Merchan

  5   (386 reviews)
Buyer review
Warm and Professional Experience
over 5 years ago
Warm and Professional Experience

We found James to be very knowledgeable on the local market and his approach was very professional, this extended to his team members who we dealt with after signing our contract. We wont be selling any time soon but would definitely trust him to sell our home in the future.

James Merchan

James Merchan

  5   (386 reviews)
Seller review
Honesty trustworthy
over 5 years ago
Honesty trustworthy

James knowledge is excellent and is confirmed by the fact he sols pur house within 5 days

James Merchan

James Merchan

  5   (386 reviews)
Buyer review
Thank you James
over 5 years ago
Thank you James

James helped us secure our dream home! He’s down to earth, friendly & prompt. James made the whole process a breeze.

James Merchan

James Merchan

  5   (386 reviews)
Buyer review
We would definitely recommend Adam to any of our friends or family.
over 5 years ago
We would definitely recommend Adam to any of our friends or family.

We bought a house recently in Mount Eliza through Adam. We found Adam to be professional and most of all helpful. Adam has a relaxed style about him whilst being attentive at the same time. There’s a certain directness and honesty we like about Adam. Congratulations Adam and we wish you all the very best in the future. Milan and Patrick

Adam Hanley

Adam Hanley

  4.9   (130 reviews)
Seller review
Quick, easy sale!
over 5 years ago
Quick, easy sale!

We had James and John sell our property and it couldn't have gone smoother. From the outset they were great. Their knowledge of the area, their selling strategy and their efficiency was brilliant. They gave us honest feedback on ever step and made the sale extremely easy and successful. Wont hesitate to use them again.

James Merchan

James Merchan

  5   (386 reviews)
Seller review
Successful sale during challenging times
over 5 years ago
Successful sale during challenging times

Adam provided great support and found several potential buyers immediately after Covid 19 Lockdown ended. Entire process was smooth and professionally managed. I have no hesitation in recommending Adam to anyone considering a property transaction.

Adam Hanley

Adam Hanley

  4.9   (130 reviews)
Buyer review
An honest and professional agent
over 5 years ago
An honest and professional agent

We bought our house from James, and he was a pleasure to deal with. He is true to his word, and when he says "best and final offer by 5pm", that's what he means. No sneaky business.

James Merchan

James Merchan

  5   (386 reviews)
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Impact Realty Group Mount Eliza | Frankston
Contact Impact Realty Group Mount Eliza | Frankston
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