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Our reviews

  5  
237 reviewsacross 33 different locations, showing 12.
Our qualities as told by our client reviews: hard-working, dedicated, honest, responsive, supportive, local expert, clear communication.
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Seller review
Happy Selling experience
5 days ago
Happy Selling experience

From our very first meeting, Crystal impressed us with her professionalism, deep market knowledge, and genuine care for our needs. They kept us informed at every stage, responded promptly to all our questions, and went above and beyond to secure the best possible outcome. The entire process felt smooth and stress-free, and we couldn’t be happier with the result. Highly recommend Crystal to anyone looking for a trustworthy and dedicated real estate agent.

Crystal Li

Crystal Li

  5   (150 reviews)
Seller review
A truly committed agent, Crystal Lai.
11 days ago
A truly committed agent, Crystal Lai.

Crystal and her team helped me get my place ready for showings and kept me updated the whole time, which made the entire process less stressful than I expected. Her exceptional understanding of the market and great communication skills streamlined the selling process. I am very happy with the selling and highly recommend Crystal.

Crystal Li

Crystal Li

  5   (150 reviews)
Seller review
Saved me from strata
21 days ago
Saved me from strata

Great job luna Very good at what she does Thank u so much keep up your great work and skills

Luna Li

Luna Li

  5   (80 reviews)
Seller review
Excellent presentation and negotiation with strategic sale tactics.
29 days ago
Excellent presentation and negotiation with strategic sale tactics.

She was specific in her planned presentation. She kept maintained the momentum with the buyers and she reported back with detailed numbers which helped me to understand the situation as it unfolded. It was very professional and displayed her knowledge of the market and guided my decisions as needed.

Crystal Li

Crystal Li

  5   (150 reviews)
Seller review
Outstanding Result, Exceptional Dedication
29 days ago
Outstanding Result, Exceptional Dedication

The best real estate agent we could have asked for! In this challenging market, Crystal sold our property for a price well above our expectations in just one week! Her dedication, expertise, and commitment were truly exceptional. What impressed us even more was that she was on a ski holiday when the right buyer came along. Instead of letting the opportunity pass, she worked tirelessly from the top of Snowy Mountains to negotiate and secure the sale. That level of dedication is incredibly rare and speaks volumes about her commitment to her clients. The entire process was seamless, stress-free, and completely transparent. Crystal's pricing strategy was excellent from the very beginning, her communication was outstanding, and everything was handled with the utmost professionalism. We couldn't be happier with the outcome and would recommend her without hesitation to anyone looking to sell their property.

Crystal Li

Crystal Li

  5   (150 reviews)
Seller review
Outstanding advertising and marketing strategy resulting in a quick efficient sale VERY happy seller
about 1 month ago
Outstanding advertising and marketing strategy resulting in a quick efficient sale VERY happy seller

Heath and his Team were amazing. Unmatched knowledge of the market and was able to organize and implement quickly an outstanding advertising and communication strategy. Heaths advice was easy to understand and his estimations and expectations regarding a sale and potential buyers was brilliant. Highly recommended and a very happy seller. Thanks Heather and Team

Heath Dockary

Heath Dockary

  5   (168 reviews)
Seller review
Worked super hard to get the best result in difficult times
about 1 month ago
Worked super hard to get the best result in difficult times

I would rate this current time as one of the most challenging times to be selling a property. Crystal worked tireless and energetically to get the best result possible under the circumstances of the time. She kept in constant communication, clearly explaining the strategy and approach, as well as advising on options to get the best result.

Crystal Li

Crystal Li

  5   (150 reviews)
Seller review
Excellent communicator
about 1 month ago
Excellent communicator

Crystal is very friendly, approachable, communicative and responsive. She has got a strong market knowledge and was able to help me make informed decisions. She was also very efficient at organising tradies, cleaners and interior designer to get my house ready to put on market.

Crystal Li

Crystal Li

  5   (150 reviews)
Seller review
Best Agent ever
about 2 months ago
Best Agent ever

I purchased the property and sold the property through Crystal. As a vendor and buyer, Crystal always provided the most professional service and sitting at the best interest of all parties. In this challenging market, she was still making the record price on the street! Highly recommended to all the vendors!

Crystal Li

Crystal Li

  5   (150 reviews)
Seller review
Great partner who worked fast on a successful sale. Personalized service w Great attention to detail
about 2 months ago
Great partner who worked fast on a successful sale. Personalized service w Great attention to detail

Luna was excellent to work with. She helped my Dad with an appraisal of his Marsfield house nearly 3 years ago which has been in our family for over 25 years. She would (from time to time) check-in with Dad over the years to see how he was doing and if he was ready to sell. She left a lasting impression so when it finally came time to sell we decided to engage her services and she did a stellar job. We had a tight deadline and she had to work quick and fast. She arranged the cleaning of the property and arranged staging furniture along with excellent quality photos and videography for the website listing. She had a knack for focussing on the core positive attributes of the house and it's prime location. There was a great turnout at the auction and our reserve was exceeded, hence it was a good result all round. It was very handy that Luna spoke fluent Chinese as this made prospective Chinese buyers feel right at home. Thanks Luna for all your professionalism and effort in a great result for our Dad.

Luna Li

Luna Li

  5   (80 reviews)
Seller review
Highly Recommended for Quiet Suburbs
about 2 months ago
Highly Recommended for Quiet Suburbs

Highly recommend Crystal! Our apartment is located in a small suburb with very low market activity, which made the sale quite challenging. However, Crystal showed incredible dedication and persistence. Thanks to her hard work, we successfully found the right buyer. Fantastic result!

Crystal Li

Crystal Li

  5   (150 reviews)
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