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Our reviews

  5  
240 reviewsacross 34 different locations, showing 12.
Our qualities as told by our client reviews: hard-working, dedicated, honest, responsive, supportive, local expert, clear communication.
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Seller review
Outstanding Service and Great Result
20 days ago
Outstanding Service and Great Result

We couldn’t be happier with the service we received from Crystal's team. They were incredibly professional, responsible and attentive throughout the entire selling process. They kept us well informed, paid great attention to every detail, and went above and beyond to achieve a fantastic result for our apartment. We truly appreciated their dedication, communication and professionalism from start to finish. We highly recommend them to anyone looking to sell their property. We would definitely recommend them to our friends and family!

Crystal Li

Crystal Li

  5   (152 reviews)
Seller review
Great energy, commitment, and proactive engagement.
about 1 month ago
Great energy, commitment, and proactive engagement.

Thank you, Alan and Heath, for guiding the sale with such professionalism, dedication, and care. What could have been a complex process felt remarkably smooth, and I’m delighted with the final result achieved with minimal stress and expense. A special thank you to Heath, whose energy, commitment, and proactive engagement with prospective buyers played a significant role in bringing the sale to a successful conclusion. Your enthusiasm and persistence throughout the journey were truly appreciated and made all the difference.

Heath Dockary

Heath Dockary

  5   (169 reviews)
Seller review
Perfect simple experience
about 1 month ago
Perfect simple experience

Crystal and her team were phenomenal from the beginning. I found her to be very authentic and I trusted that she understood our needs and priorities and would work hard to get a good outcome. She was very clear about her plans, timelines, and was a very clear communicator. She turned a potentially stressful experience into a very simple one and got a terrific outcome for us in a challenging market. My thanks to Crystal!

Crystal Li

Crystal Li

  5   (152 reviews)
Seller review
Happy Selling experience
about 2 months ago
Happy Selling experience

From our very first meeting, Crystal impressed us with her professionalism, deep market knowledge, and genuine care for our needs. They kept us informed at every stage, responded promptly to all our questions, and went above and beyond to secure the best possible outcome. The entire process felt smooth and stress-free, and we couldn’t be happier with the result. Highly recommend Crystal to anyone looking for a trustworthy and dedicated real estate agent.

Crystal Li

Crystal Li

  5   (152 reviews)
Seller review
A truly committed agent, Crystal Lai.
about 2 months ago
A truly committed agent, Crystal Lai.

Crystal and her team helped me get my place ready for showings and kept me updated the whole time, which made the entire process less stressful than I expected. Her exceptional understanding of the market and great communication skills streamlined the selling process. I am very happy with the selling and highly recommend Crystal.

Crystal Li

Crystal Li

  5   (152 reviews)
Seller review
Saved me from strata
2 months ago
Saved me from strata

Great job luna Very good at what she does Thank u so much keep up your great work and skills

Luna Li

Luna Li

  5   (80 reviews)
Seller review
Excellent presentation and negotiation with strategic sale tactics.
2 months ago
Excellent presentation and negotiation with strategic sale tactics.

She was specific in her planned presentation. She kept maintained the momentum with the buyers and she reported back with detailed numbers which helped me to understand the situation as it unfolded. It was very professional and displayed her knowledge of the market and guided my decisions as needed.

Crystal Li

Crystal Li

  5   (152 reviews)
Seller review
Outstanding Result, Exceptional Dedication
2 months ago
Outstanding Result, Exceptional Dedication

The best real estate agent we could have asked for! In this challenging market, Crystal sold our property for a price well above our expectations in just one week! Her dedication, expertise, and commitment were truly exceptional. What impressed us even more was that she was on a ski holiday when the right buyer came along. Instead of letting the opportunity pass, she worked tirelessly from the top of Snowy Mountains to negotiate and secure the sale. That level of dedication is incredibly rare and speaks volumes about her commitment to her clients. The entire process was seamless, stress-free, and completely transparent. Crystal's pricing strategy was excellent from the very beginning, her communication was outstanding, and everything was handled with the utmost professionalism. We couldn't be happier with the outcome and would recommend her without hesitation to anyone looking to sell their property.

Crystal Li

Crystal Li

  5   (152 reviews)
Seller review
Outstanding advertising and marketing strategy resulting in a quick efficient sale VERY happy seller
3 months ago
Outstanding advertising and marketing strategy resulting in a quick efficient sale VERY happy seller

Heath and his Team were amazing. Unmatched knowledge of the market and was able to organize and implement quickly an outstanding advertising and communication strategy. Heaths advice was easy to understand and his estimations and expectations regarding a sale and potential buyers was brilliant. Highly recommended and a very happy seller. Thanks Heather and Team

Heath Dockary

Heath Dockary

  5   (169 reviews)
Seller review
Worked super hard to get the best result in difficult times
3 months ago
Worked super hard to get the best result in difficult times

I would rate this current time as one of the most challenging times to be selling a property. Crystal worked tireless and energetically to get the best result possible under the circumstances of the time. She kept in constant communication, clearly explaining the strategy and approach, as well as advising on options to get the best result.

Crystal Li

Crystal Li

  5   (152 reviews)
Seller review
Excellent communicator
3 months ago
Excellent communicator

Crystal is very friendly, approachable, communicative and responsive. She has got a strong market knowledge and was able to help me make informed decisions. She was also very efficient at organising tradies, cleaners and interior designer to get my house ready to put on market.

Crystal Li

Crystal Li

  5   (152 reviews)
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