Jackie is very supportive, empathetic, pleasant to deal with and efficient in selling process. She understands the market our local area and ppl as well, she has been helping with all inspections and very responsive to clients. She’s also charisma and genuine trustworthy and lovely agent with a lot of care. I highly recommend Jackie as a fantastic agent.
Jackie Ji
I brought and sold my property through Bruce. As someone who has been through both side of the property sale process (buyer and seller), I would like to give my honest opinion here. It's a bit long, but very informative. To all the buyers, if you are looking to buy property in Wheelers Hill and Rowville area, buy from Bruce. They are professional, transparent and supportive. They have presented the property's selling points very well and help us to make the right decision. The settelement process was smooth and no issue at all. To all sellers, if you are selling your property. Please talk to Bruce and his team first. They have made our selling process worry free and no stress at all. Here are couple of things I feel they have done very well: 1) Help the vendor to organise all the trade, cleaning, staging services without needing us to be there. 2) They have a very strong client database to help you locate the potential buyers. 3) They've been very transparent about every inspection results. 4) They respect you as a buyer, they don't push you to lower the price so they could make a sell. They respect you and work with you to help you to achieve the result. 5) They provide detailed and digital weekly report that help you to understand what buyers are looking for and how many potential buyers you have. Everything was done digitally, you don't need to travel all the way to meet them on a weekly basis. 6) They work very hard for you. Whether it is a 40 degree day or 10pm on Saturday, they will be there and help you out. 7) High quality auction process - I've sold property through auction before, their's just superb! 8) No hidden cost, everything was upfront and clear! In summary, we were very happy with Bruce and his team as buyer and as a seller. I use to be one of those people thinking agent's commission are overpriced, but they have changed my view. They are professional, respectful and their dedication and hardwork totally worth it! Thank you Bruce!
Bruce Liu
Bruce is an excellent local real estate agent and his real estate knowledge and experience are second to none. He offered professional advices and explained the process crystal clearly from the beginning till end. He kept in touch with me and responded my enquires in a timely fashion. he’s honest and reliable, never empty words. He made practical plans and his ideas ware spot on, the sale result was tremendous! Bruce is absolute a gem! That was a pleasure to work with him. I cannot recommend him highly enough. Thanks Bruce 😊
Bruce Liu
Vendor Luke was absolutely amazing to work with. Could not recommend Luke high enough. He was in constant communication with updates, and discussing what best strategy to get the our house sold for the best price. Also he organized an amazing auction for us, good number of buyer groups turned up, he created very intense competition during the auction, the price highly exceeded our expectations, especially in current market. Very happy about Luke’s service.
Luke Yang
Very professional. Provide updates regarding progress of sale every week and after every open inspection. Overall, very pleasant experience. Always open and available for discussions. Always return phone calls.
Bruce Liu
Luke and Bruce made buying a house such a breeze! I was new to home buying and have heard horror stories from friends and family about terrible agents. Luke and Bruce were professional and personal! They never made me feel uncomfortable and helped me every step of the way! Luke and Bruce explained everything in a way that was easy to understand from the making the offer, to working with the mortgage banker and the coop board. This made it very easy to move into new home in less than 1 month.
Luke Yang
Bruce and Luke made buying a house such a breeze! I was new to home buying and have heard horror stories from friends and family about terrible agents. Bruce and Luke were professional and personal! They never made me feel uncomfortable and helped me every step of the way! Bruce and Luke explained everything in a way that was easy to understand from the making the offer, to working with the mortgage banker and the coop board. This made it very easy to move into new home in less than 1 month.
Bruce Liu
Bruce is one of the most hardworking agent . He is very reassuring from the beginning of the sale of the house until the sale is accomplished. He will always update us on the progress and giving us weekly reports too. Even after the auction sale, Bruce is still with us to guide us through until the settlement. He is always there whenever we need his assistance. His knowledge on the real estate market is superb. We would greatly recommend Bruce to anyone who wants to sell or buy property. He is very professional and committed to helping his clients to achieve the best results. We are very happy with his professionalism, commitment and great effort in selling our property.
Bruce Liu
Last year when we started considering selling our home of 14 years we sent an online enquiry to a few local agents. From there, Bruce regularly contacted us and provided very useful suggestions on how to prepare the house for sale even though we never promised to choose Buxton Wheelers Hill as the selling agent. Two months ago, we picked Bruce’s team from three agents that we shortlisted and interviewed because we felt they shared the same values as us, showed great respect to us, and listened to us. On top of that they guarantee to open house for inspection at least four times a week and they have ample local knowledge and a wide database. We were confident that we made the right decision. 24 hours after our house hit on the market, the page view jumped to over 1200. The first week they opened five times while most agents only open twice a week. Almost everyday Bruce contacted us to briefly update the progress and every Tuesday we received a detailed report. Bruce and the team contacted every potential buyer not just once but multiple times from day one all the way up to the auction. Through the whole campaign Bruce kept us informed and was transparent. At the auction meeting Bruce ensured us no pressure to sell if the price didn’t reach our expectation. On the auction day a surprising bid disrupted the momentum of the auction but the team calmly handled the situation and continued to act in our best interest. The result speaks for itself. Bruce we cannot thank you enough. Big thanks also to Jackie, Luke and Ming, we know you have worked tirelessly behind the scenes. Steve managed the auction very well, you took the pressure off us. We actually enjoyed the auction. If anyone think about selling the home our suggestion is to contact Buxton Wheelers Hill straight away.
Jackie Ji
A͏ pleasure to deal with, thank you. Jackie was extremely good to deal with, great service, communication and made the selling experience a pleasure. Always available for a phone chat or text everyday. Organised home improvements, gave selling advice to enable our auction day come to life and with a fluid positive result. Highly recommend, thank you.
Jackie Ji
Bruce was extremely good to deal with, great service, communication and made the selling experience a pleasure. Always available for a phone chat or text. Organised permits, gave selling advice to enable our auction day come to life and with a fluid positive result. Highly recommend, thank you.
Bruce Liu
