starstarstarstarstar almost 8 years ago
Omar Mahmood, excellent agent!!!
**The above star ratings are for Claudio ONLY, and not Omar**
*Review for Omar -We had a horrible experience on our purchase of 12 St James Street, Hadfield. When we carried out our final inspection of the property prior to settlement, the house had a severe plumbing issue, it did not have a single drop of water flowing through a single tap at the property and a massive leak (which is not what we inspected when we originally bought the house). The house was uninhabitable without water. As you could imagine, this problem caused us a lot of distress, sleepless nights and second thoughts on the purchase we made as a lot of hard earned money goes into purchasing property. However, the settlement agent that was looking after us, Omar Mahmood, made all the difference in our experience. He transformed a HUGE negative into a positive that changed our perception of this agency. He was able to identify the problem, find the right solution, and went above and beyond to get the problem fixed ASAP whilst managing various stakeholders. Rather than stuff around like others involved in the process, he ensured the relevant work was completed in a timely manner, constantly kept us in the loop as to progress, and got the job done! The reality is, we won't have settled if this problem was not solved as the property was uninhabitable. Thank you Omar for all your hard effort, persistence and for changing our experience with your agency around. Omar is the main reason why we chose to let your agency manage this property for rental. We hope Omar gets recognised and rewarded for the incredible effort he put in to fix a massive problem and turn it around.
*Review for Claudio - This was our first encounter with the agency. Given the major and severe problems we experienced, we expected a phone call directly from Claudio (as the agent who sold the property to us) to acknowledge the problem.Although Omar managed the problem well, Claudio sold the property to us so a call would have been nice!

Claudio Cuomo
star 4.8 (198 reviews)