Melanie Piel is our property manager and has been for past few years. We have had a fantastic experience working with Mel from Ross Realty. She is professional and responsive. Mel has prompt, clear and concise communication and offered valuable insights into discussions that helped us make informed decisions. Melanie is a highly efficient property manager and we enthusiastically endorse her.
ROSS REALTY
The Ross Realty team are truly professional real estate property managers. Their knowledge of the market, their timeliness and attention to detail are second to none.
ROSS REALTY
Tegan and team is really good in managing the property.
ROSS REALTY
Very happy with the service from Ross Realty, their knowledge and experience has been a huge help in managing our investment property.
ROSS REALTY
Great experience with whole ross realty team. They made the whole process easy and explained everything along the way. Would recommend them to everyone.
ROSS REALTY
I initially chose Ross Realty because of the excellent service provided by Tim Nickoll, who set a high standard in communication and proactive management. Since Tim’s promotion, I’ve noticed a shift in service, and while I understand that everyone has their own style, I do feel there’s room for improvement. At times, it seems that the current managers simply pass on tenant requests without first assessing the issue or offering solutions. As a landlord, I would really appreciate a more hands-on approach, especially when it comes to avoiding unnecessary costs, like multiple call-out fees for small jobs that could be grouped together. There was also a case where a tenant reported a light not working after changing the bulb. I knew from experience that the fitting doesn't support LED bulbs, and it took several follow-ups before I got a response. In the end, I resolved it myself with a halogen bulb, something that could have been handled more efficiently. Finally, for major repairs like replacing the hot water unit, I had asked for multiple quotes. Instead of sourcing independently, the original quote was sent to other suppliers to match. A bit more effort in sourcing alternatives would go a long way. I do value the relationship with Ross Realty and hope this feedback is helpful. A more proactive and cost-conscious approach would really lift the service to the level I know Ross is capable of delivering.
ROSS REALTY
Since we commenced communicating with Ross Realty to rent our property, they have proven to be efficient, professional and kept us up to date throughout the whole process. The team listened carefully and responded whenever we needed to contact them. We feel assured that the management of our property is in capable hands. The service and reassurance Ross Realty provide is second to none.
ROSS REALTY
Open and honest communication from the start to the finish. They set out a clear process to rent out my house, gave a realistic rent price, and took care of everything which was a relief considering we live over 4 hours away. Glad to have my rental home in thier hands.
ROSS REALTY
I highly recommend Ross Realty, the staff made the process of leasing out my property very easy with no problems. I'd happily use Ross Realty again
ROSS REALTY
Ross Realty are great property managers with a good understanding of the market and demonstrate professionalism and initiative in managing my property. The property managers respond in a timely manner and are able to address any issues as they arise. I highly recommend considering Ross Realty in property management expertise.
ROSS REALTY
A great team that have been very communicative and responsive when renting out my property. Good platforms for work orders etc.
ROSS REALTY
Emma was friendly, positive, professional and knowledgeable of the rental process and rental market. She was always available to answer any of our questions. We appreciated having a list of recommended tradesmen to use for our upgrades. We were very happy with their workmanship. Our property was rented very quickly and we are happy with the outcome.
ROSS REALTY
