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Our reviews

  4.9  
158 reviewsacross 36 different locations, showing 12.
Our qualities as told by our client reviews: pleasant, friendly, well-prepared, local expert, supportive, responsive, clear communication.
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Tenant review
Pleasant experience
about 1 year ago
Pleasant experience

Pleasant experience so far , Jesse has been helpful from the start to the finish of our applications to being approved for our new rental. All staff have have been polite and helpful when it comes to communication, it’s great to receive emails and phone calls promptly.

Helen Munro Property

Helen Munro Property

  4.9   (475 reviews)
Landlord review
Excellent Customer Service
about 1 year ago
Excellent Customer Service

We are very happy to trust our investment property with Helen Munro. Julie Stockham and the team at Helen Munro Property are very professional and obviously very meticulous with attention to detail. They provide updates and communication is exceptional.

Helen Munro Property

Helen Munro Property

  4.9   (475 reviews)
Tenant review
So happy n grateful
about 1 year ago
So happy n grateful

I am very happy n grateful from the service I received from the staff. The ladies were so polite n friendly n assisted me. Thank you so much

Helen Munro Property

Helen Munro Property

  4.9   (475 reviews)
Tenant review
Started well but went sour very quickly because of one person.
about 1 year ago
Started well but went sour very quickly because of one person.

When I first interacted with the team at Helen Munro it was a well rounded professional experience. They were helpful and communicated well. As soon as I signed a lease and needed a mature, helpful response to a problem that was because of their inefficiency ...it went very sour. The women assigned to assist in the rental department obviously had a personal issue both with me, the tenant and her job and she absolutely refused to be reasonable in any way shape or form. Helen Munro has the foundation of being a great agency, you can tell with some of their systems and communications ...but this woman, working on the inside, so to speak, is bringing them down. I am starting a report with the RTA as I speak.

Helen Munro Property

Helen Munro Property

  4.9   (475 reviews)
Tenant review
Helen Munro provide exceptional support that many other realestates lack
about 1 year ago
Helen Munro provide exceptional support that many other realestates lack

We rented with Helen Munro after owning a home for 15 years. They're property management team were supportive and provided prompt action on repairs to property. Due to sale of the rental we had to go to another realestate. We then were given notice to leave at end of lease. After endless property applications I reached out to Jess from Helen Munro who advised of available properties. On inspection of the home the staff were beyond helpful and pleasant. We were approved for the rental and beyond thankful to be renting through the Helen Munro Team again! Next step is to buy with them.

Helen Munro Property

Helen Munro Property

  4.9   (475 reviews)
Landlord review
Professional, attention to detail and very easy to deal with
about 1 year ago
Professional, attention to detail and very easy to deal with

We recently purchased our first rental property and have appoint Helen Munro as our agent. We have found them professional with an attention to detail and very easy to deal with.

Helen Munro Property

Helen Munro Property

  4.9   (475 reviews)
Tenant review
Excellent service
about 1 year ago
Excellent service

Prompt, supportive and excellent communication. Best real estate in Townsville.

Helen Munro Property

Helen Munro Property

  4.9   (475 reviews)
Landlord review
Property management
about 1 year ago
Property management

Interstate investor. Julie and the team were very responsive and quick with helping me find my property and finalise my settlement. Also very quick to list the property and find a good tenant!!

Helen Munro Property

Helen Munro Property

  4.9   (475 reviews)
Tenant review
Excellent service.
about 1 year ago
Excellent service.

After being impacted by recent weather events, the staff of Helen Munroe went out of their way to find me a new home. I truely appreciate the care shown to me during this stressful time. The girls kept me informed of new listing's and knew exactly what I wanted. Thank you Helen Munroe.

Helen Munro Property

Helen Munro Property

  4.9   (475 reviews)
Tenant review
Very Helpful
about 1 year ago
Very Helpful

Helen Munroe helped me through the process of securing my second rental with them after my previous landlord decided to sell. The whole team are lovely ladies. Thanks

Helen Munro Property

Helen Munro Property

  4.9   (475 reviews)
Tenant review
Peace of mind
over 1 year ago
Peace of mind

The Townsville rental market is quite tough, especially for new entrants arriving from out of Australia. Helen Munro, and in particular Jess and Sally were extremely helpful in finding and securing a place for us. The team as a whole made our experience much easier than it had been previously. The process was easy and very efficient once our application had been approved. Will definitely go to Helen Munro Townsville first in future if needed, great people and great team.

Helen Munro Property

Helen Munro Property

  4.9   (475 reviews)
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