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Our reviews

  4.9  
160 reviewsacross 36 different locations, showing 12.
Our qualities as told by our client reviews: pleasant, friendly, well-prepared, local expert, supportive, responsive, clear communication.
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Tenant review
Excellent professionalism and gave results
over 1 year ago
Excellent professionalism and gave results

The team at Helen Munro were very helpful with our moving process as we were impacted by the heavy rainfall earlier this year. They were efficient, effective and showcased excellent professionalism and assistance throughout the entire process. We were very appreciative for everyone involved.

Helen Munro Property

Helen Munro Property

  5   (311 reviews)
Landlord review
Exceptional Property Management
over 1 year ago
Exceptional Property Management

Highly recommend Helen Munro Property! Their team has been managing our investment property for years, and we've been consistently impressed with their professionalism, communication, and attention to detail. They've handled everything from tenant screening to routine maintenance with ease, taking a huge weight off our shoulders as property owners. Their expertise and proactive approach have ensured our property remains well-maintained and profitable. We appreciate their dedication and would confidently recommend them to anyone looking for reliable property management services.

Helen Munro Property

Helen Munro Property

  5   (311 reviews)
Tenant review
Pleasant experience
over 1 year ago
Pleasant experience

Pleasant experience so far , Jesse has been helpful from the start to the finish of our applications to being approved for our new rental. All staff have have been polite and helpful when it comes to communication, it’s great to receive emails and phone calls promptly.

Helen Munro Property

Helen Munro Property

  5   (311 reviews)
Landlord review
Excellent Customer Service
over 1 year ago
Excellent Customer Service

We are very happy to trust our investment property with Helen Munro. Julie Stockham and the team at Helen Munro Property are very professional and obviously very meticulous with attention to detail. They provide updates and communication is exceptional.

Helen Munro Property

Helen Munro Property

  5   (311 reviews)
Tenant review
So happy n grateful
over 1 year ago
So happy n grateful

I am very happy n grateful from the service I received from the staff. The ladies were so polite n friendly n assisted me. Thank you so much

Helen Munro Property

Helen Munro Property

  5   (311 reviews)
Tenant review
Started well but went sour very quickly because of one person.
over 1 year ago
Started well but went sour very quickly because of one person.

When I first interacted with the team at Helen Munro it was a well rounded professional experience. They were helpful and communicated well. As soon as I signed a lease and needed a mature, helpful response to a problem that was because of their inefficiency ...it went very sour. The women assigned to assist in the rental department obviously had a personal issue both with me, the tenant and her job and she absolutely refused to be reasonable in any way shape or form. Helen Munro has the foundation of being a great agency, you can tell with some of their systems and communications ...but this woman, working on the inside, so to speak, is bringing them down. I am starting a report with the RTA as I speak.

Helen Munro Property

Helen Munro Property

  5   (311 reviews)
Tenant review
Helen Munro provide exceptional support that many other realestates lack
over 1 year ago
Helen Munro provide exceptional support that many other realestates lack

We rented with Helen Munro after owning a home for 15 years. They're property management team were supportive and provided prompt action on repairs to property. Due to sale of the rental we had to go to another realestate. We then were given notice to leave at end of lease. After endless property applications I reached out to Jess from Helen Munro who advised of available properties. On inspection of the home the staff were beyond helpful and pleasant. We were approved for the rental and beyond thankful to be renting through the Helen Munro Team again! Next step is to buy with them.

Helen Munro Property

Helen Munro Property

  5   (311 reviews)
Landlord review
Professional, attention to detail and very easy to deal with
over 1 year ago
Professional, attention to detail and very easy to deal with

We recently purchased our first rental property and have appoint Helen Munro as our agent. We have found them professional with an attention to detail and very easy to deal with.

Helen Munro Property

Helen Munro Property

  5   (311 reviews)
Tenant review
Excellent service
over 1 year ago
Excellent service

Prompt, supportive and excellent communication. Best real estate in Townsville.

Helen Munro Property

Helen Munro Property

  5   (311 reviews)
Landlord review
Property management
over 1 year ago
Property management

Interstate investor. Julie and the team were very responsive and quick with helping me find my property and finalise my settlement. Also very quick to list the property and find a good tenant!!

Helen Munro Property

Helen Munro Property

  5   (311 reviews)
Tenant review
Excellent service.
over 1 year ago
Excellent service.

After being impacted by recent weather events, the staff of Helen Munroe went out of their way to find me a new home. I truely appreciate the care shown to me during this stressful time. The girls kept me informed of new listing's and knew exactly what I wanted. Thank you Helen Munroe.

Helen Munro Property

Helen Munro Property

  5   (311 reviews)
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