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Our reviews

  4.9  
160 reviewsacross 36 different locations, showing 12.
Our qualities as told by our client reviews: pleasant, friendly, well-prepared, local expert, supportive, responsive, clear communication.
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Tenant review
Very Helpful
over 1 year ago
Very Helpful

Helen Munroe helped me through the process of securing my second rental with them after my previous landlord decided to sell. The whole team are lovely ladies. Thanks

Helen Munro Property

Helen Munro Property

  5   (311 reviews)
Tenant review
Peace of mind
over 1 year ago
Peace of mind

The Townsville rental market is quite tough, especially for new entrants arriving from out of Australia. Helen Munro, and in particular Jess and Sally were extremely helpful in finding and securing a place for us. The team as a whole made our experience much easier than it had been previously. The process was easy and very efficient once our application had been approved. Will definitely go to Helen Munro Townsville first in future if needed, great people and great team.

Helen Munro Property

Helen Munro Property

  5   (311 reviews)
Landlord review
Outstanding!
over 1 year ago
Outstanding!

My experience with the team at Helen Munro Property has been nothing but positive! They have made my new journey as a landlord as smooth as possible even with 2000km between us. The communication from the entire team is clear & prompt, their knowledge is far greater than expected & nothing is too hard.

Helen Munro Property

Helen Munro Property

  5   (311 reviews)
Tenant review
Invested care, stellar communication and professional service with ease.
over 1 year ago
Invested care, stellar communication and professional service with ease.

I thoroughly enjoyed my experience working with Helen Munro Property to find a rental property. From the start, McKinley, who was showing me the properties, made a real impression with his excellent communication. He kept me informed at every step and went above and beyond to ensure I was aware of any properties that might suit my needs. With the rental market being so competitive and having pets, I was starting to feel disheartened about finding a suitable place. However, McKinley’s dedication to helping me find the right home was a success. What really stood out about Helen Munro Property was the personalized, more human experience McKinley brought to the process. Not making prospective tenants feel like just a number. In a time where everything was becoming increasingly stressful and impersonal, it was refreshing to have someone who genuinely cared. It’s not every day that you encounter such a genuine and caring level of service, and I’m so grateful for the way McKinley and the team at Helen Munro Property handled everything. I couldn’t be happier with the experience and the wonderful support I received while finding my new rental.

Helen Munro Property

Helen Munro Property

  5   (311 reviews)
Tenant review
Extremely helpful during a very stressful time
over 1 year ago
Extremely helpful during a very stressful time

Being fairly new to the rental market. I didn't realise how stressful it could be. The Helen Munro team were so helpful and went out of their way to assist me. Even as I wait till I can get into my new home. They gave me contacts to make my wait time easier

Helen Munro Property

Helen Munro Property

  5   (311 reviews)
Tenant review
Helped me acquire my first rental with ease!
over 1 year ago
Helped me acquire my first rental with ease!

After being a longterm homeowner for years, and not having to acquire a rental through a real estate before, I was quite stressed about the whole process and how hard and time consuming it was going to be. However the ladies at Helen Munro Property have made the process quick and easy for me by securing me a fantastic rental property in my budget, painlessly and quickly. Their support and communication throughout has been amazing! Thank you Jess and the rest of the team at Helen Munro for helping me find a beautiful home for me and my girls!

Helen Munro Property

Helen Munro Property

  5   (311 reviews)
Landlord review
Very professional team
over 1 year ago
Very professional team

Highly recommend, have been very helpful right from the start with inspecting the property and getting tenants in as soon as possible:

Helen Munro Property

Helen Munro Property

  5   (311 reviews)
Tenant review
Fantastic to deal with!
over 1 year ago
Fantastic to deal with!

So far we have had brilliant communication and friendly service

Helen Munro Property

Helen Munro Property

  5   (311 reviews)
Tenant review
Nice house
almost 2 years ago
Nice house

I kept my applications to just Helen Munro,after speaking to property manager and the selection of properties I was confident for the right house and they came through as expected 👍very happy

Helen Munro Property

Helen Munro Property

  5   (311 reviews)
Landlord review
Seamless Experience
almost 2 years ago
Seamless Experience

Professional, Helpful, and Easy to Work With

Helen Munro Property

Helen Munro Property

  5   (311 reviews)
Tenant review
Property review
almost 2 years ago
Property review

Very helpful, friendly, and knowledgeable, it made my first experience with obtaining a rental property stress free,

Helen Munro Property

Helen Munro Property

  5   (311 reviews)
Landlord review
Professional
almost 2 years ago
Professional

Few problems with tenants over the years but inflation in last few years has seen some with rent arrears. Helen Munro systems pick this up straight away with a notice of remedy presented quickly; thus often turning the issue around with few ongoing issues. Decisive advice is given with further problems. Any issues reported for maintenance are passed on to the owner very quickly, allowing us all to respond quickly to maintain the property and keep the tenant looked after as well. Property reports and photos are very thorough, allowing us to keep well informed on the state of the property despite living across the country. Great interaction with all service teams at Helen Munro.

Helen Munro Property

Helen Munro Property

  5   (311 reviews)
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